Job Information
American Express Global Business Travel Business Systems Analyst in India
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What You’ll Do on a Typical Day :
Provide technical application support across the full range of supported services for Amex GBT enterprise applications for various Travel counselor and Traveler facing and corporate applications.
Act as Subject Matter Expert.
Building, maintaining, coaching & mentoring a high performing, experienced team passionately focused on the end user and customer outcomes while driving resolution ownership and enterprise mindset.
Review and manage response/resolution/CSAT objectives for Incidents across the full range of supported services.
This includes timely acknowledgement, prioritization, communication, escalation, analysis, review, and resolution
Collaboration across regions to provide a seamless global support
Strong organizational and multi-tasking skills
What We’re Looking For :
Bachelor’s degree in science or engineering or equivalent with minimum 7+ years of overall experience. At least 5 +years of equivalent experience is preferred.
Flexibility and understanding of a critical 24x7 Travel application support is a must.
Strong experience in travel technology, application support, for a Global Organization.
ITIL, Salesforce, AWS and other relevant certification will be a plus (or in plan to be completed)
Solid knowledge in supporting multiple GDS’s.
Understanding of travel applications and how they interact with the GDS system and enterprise systems.
Experience of Amex GBT / Amex GBT Front end / mid and back office/ Amex GBT TC servicing, Sales and Corporate applications and processes will be a strong plus.
Location
India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)