Job Information
UKG (Ultimate Kronos Group) Director, Professional Services Consulting in Ireland
Director, Professional Services Consulting
General Information
Ref #:
20240040332
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Ireland - Ireland - Remote, United Kingdom - United Kingdom - Remote
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
The Director, Professional Services Consulting will directly manage a team of front-line leaders by ensuring adherence to practice guidelines and through the achievement of operational and financial metrics. Additional responsibilities include monitoring progress against project/engagement goals, forecasting and monitoring of fiscal performance, participating in Customer meetings, providing feedback based on customer experience, and developing a strategic plan to drive the practice’s current and future objectives.
Responsibilities:
• Hire and develop Managers to run their perspective groups and support the business volume.
• Drive key business objectives that align to company and business goals.
• Drive the team to execute engagements in compliance with UKG’s defined methodology.
• Work with managers to monitor and manage skill set requirements for the organization.
• Effectively leverage resources in an inter/intra cooperative manner, ensuring that customer and operational objectives are maximized.
• Continually monitor all engagements to ensure that engagements are managed effectively and efficiently, as measured by project and Practice profitability and customer reference ability.
• Effectively mitigate risk with projects to avoid or minimize escalations.
• Work with Account Management and Sales in the development and/or review of customer proposals (SOW).
• Provide direct support to the Sales team by collaborating in customer sessions as dictated by engagement needs.
• Effectively leverage cross-functional resources as necessary to ensure Practice success.
• Monitor and ensure financial plans (budgets) are met or exceeded for the Practice. Drive the cost to deliver down.
• Conduct ongoing engagement/project reviews ensuring a detailed understanding of project status, scope, and risks. In addition, the position is expected to effectively manage backlog within the Practice.
• Work with front line managers to ensure they are providing monthly forecast input with an emphasis on predictability, demonstrating control of the business.
• Ensure that all employees understand business objectives, expectations and measurement criteria for their respective positions.
Qualifications
Basic Qualifications
• Bachelor’s Degree
• Minimum of five years leading a Professional Service operation
• Ability to travel up to 20%
Preferred qualifications:
• Minimum of three years leading leaders
• Demonstrated leadership in managing both Customer and internal resources (at all levels) during adverse situations – problem escalations, engagement challenges – effectively balancing customer satisfaction and business objectives throughout.
• Possess excellent written and verbal skills with a strong customer focus.
• Strong business acumen – planning, forecasting, budgeting.
• Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry.
• Demonstrable communication and negotiation skills
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .
View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.