Job Information
Sedgwick Team Leader in Ireland
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Team Leader
Team Leader
Working hours:
Monday - Friday / 37.5 hours per week
9:00 - 17:30 or 09:30 - 18:00
Contract: 5 months with a view to permanency
Key roles
The Team Leader is responsible for the daily operation of the team including leadership, clear communication, motivation, performance management and process management. Key to the role is ensuring SLAs, Sales targets and Compliance requirements are met, with specific consideration to the sales capability and technical proficiency of the team.
Specific responsibilities (including but not limited to)
To provide strong and visible leadership to their Team through clear and engaging communication, working collaboratively with the team Team to consistently achieve SLAs, Sales and Quality Targets
Responsible for team delivery of a professional service
Point of technical and process referral for their Team
Performance management including completion of monthly and bi-annual reviews for direct reports, working with SDM to set and monitor appropriate team and individual targets
Active involvement in weekly team meetings to review and develop team performance
To support Managers in planning resource / scheduling
Own effective use of IT to generate quotes, and to ensure accurate team input and maintenance of IT systems
To liaise with the team to monitor and resolve complaints in accordance with CPC
Work with SDM to develop Management Information for monitoring of team performance
Performance management including completion of monthly and bi-annual reviews for direct reports, working with SDM to set and monitor appropriate team and individual targets
Active involvement in weekly team meetings to review and develop team performance
To support SDM in planning resource / scheduling
Any other tasks as may be required
Qualifications/skills
- APA Qualification essential
Experience
- 6 months experience in a Customer Service Role
LI-Hybrid
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)