Job Information
Liberty Latin America Senior Program Manager, Technical Operations in Panama
What’s the role
Across all LLA, this role is responsible for directing and executing structured and strategic programs within Technology & Innovation, specifically those related to the Vice President of Technical Operations.
What you’ll do
Support the development of business cases to ensure team-related responsibilities, including resources and delivery timeframes, are valid and accounted for.
Correctly initiate all approved projects to ensure they are delivered on time and within budget.
Manage communication between T&I and business domains.
Manage communication between leadership and project status updates.
Proactively mitigate and control risks.
Measure and report per standard LLA norms using Key Performance Indicators.
Manage resources to develop project charters, governance plans, and work breakdown structures.
Manage a team of senior project/program managers to execute the program strategy.
Required Education / Qualifications:
Bachelor’s degree or equivalent in a related field
8 or more years’ experience in successful delivery of T&I Domain Projects with strong focus on customer facing technologies that enable improvement on customer experience metrics, increase of automation and reduction of operational inefficiencies.
Knowledge & Experience:
Ideally educated to degree level or alternate appropriate industry experience.
Demonstrable experience of working in a large telco in a complex operational environment managing cross-functional teams.
Proven experience engaging effectively with executive and senior level management.
Experience and appreciation of working in a customer focused environment essential.
Experience working in cross-functional, international teams.
Track record of concurrently handling a variety of projects while coordinating and supporting the efforts of cross-functional team members
Excellent PowerPoint and data analysis tools (Excel), including advanced modelling,
Familiarity with project management and process mapping software desirable (i.e., MS Project, MS Visio, Clarizen, Clarity)
Preferably bi-lingual – English Spanish or optionally, excellent skills in one of the languages and fluency on the other
PMI, PMP or similar certifications highly regarded.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
Required Education / Qualifications:
Bachelor’s degree or equivalent in a related field
8 or more years’ experience in successful delivery of T&I Domain Projects with strong focus on customer facing technologies that enable improvement on customer experience metrics, increase of automation and reduction of operational inefficiencies.
Knowledge & Experience:
Ideally educated to degree level or alternate appropriate industry experience.
Demonstrable experience of working in a large telco in a complex operational environment managing cross-functional teams.
Proven experience engaging effectively with executive and senior level management.
Experience and appreciation of working in a customer focused environment essential.
Experience working in cross-functional, international teams.
Track record of concurrently handling a variety of projects while coordinating and supporting the efforts of cross-functional team members
Excellent PowerPoint and data analysis tools (Excel), including advanced modelling,
Familiarity with project management and process mapping software desirable (i.e., MS Project, MS Visio, Clarizen, Clarity)
Preferably bi-lingual – English Spanish or optionally, excellent skills in one of the languages and fluency on the other
PMI, PMP or similar certifications highly regarded.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
What you’ll do
Support the development of business cases to ensure team-related responsibilities, including resources and delivery timeframes, are valid and accounted for.
Correctly initiate all approved projects to ensure they are delivered on time and within budget.
Manage communication between T&I and business domains.
Manage communication between leadership and project status updates.
Proactively mitigate and control risks.
Measure and report per standard LLA norms using Key Performance Indicators.
Manage resources to develop project charters, governance plans, and work breakdown structures.
Manage a team of senior project/program managers to execute the program strategy.