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Scope of Work

Stakeholder Engagement Consultant: Technical Assistance for Energy Utility Company

The Kaizen Company – PNG PEP Activity

About The Kaizen Company

The Kaizen Company, Tetra Tech Company, is an international development consulting firm and an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven organizational and institutional performance improvements and establish communities of practice that facilitate peer-to-peer learning and the achievement of shared goals. We aspire to transform the nature and impact of development assistance and work to strengthen organizations and institutions through innovative approaches to organizational development, reform, and change.

Background on PNG PEP Activity

USAID-Papua New Guinea Electrification Partnership (PEP) Activity is a five-year (2020–2025) project partnership with the Government of Papua New Guinea (GoPNG) to advance the country’s journey to self-reliance by contributing significantly to achieving the goal of connecting 70 percent of PNG’s population to electricity by 2030. USAID-PEP is part of the United States Government’s Indo-Pacific Strategy, particularly the Asia Enhancing Development and Growth through Energy (EDGE) Initiative, which supports market-based energy policy and reforms, the modernization of energy infrastructure, and expanded access to affordable, secure, and reliable energy supplies. USAID-PEP is also a part of the broader PEP initiative signed by the five partner countries – PNG, United States, Australia, Japan, and New Zealand – in 2018 that aims to encourage cooperation and accelerate the achievement of PNG’s electrification goals.

Kaizen provides organizational development support to PNG Power Ltd (PPL) through its Organizational Self-assessment and Transformation Program (OSTP). Launched as a pilot initiative, OSTP is driven by internal change agents within PPL, known as Change Team, with support from PEP. The Change Team leads the process of identifying opportunities for improvement at PPL and implementing projects to achieve those improvements, to foster a culture of excellence. Guided by the Kaizen Senior Technical Manager, Kaizen will support the Change Team to design improvement interventions in a way that ensures they are fully owned by PPL.

Introduction

The Stakeholder Engagement Consultant (SEC) will play a crucial role in supporting the PPL OSTP Change Team in successfully engaging stakeholders to implement three change initiatives. The SEC will provide (1) technical assistance and (2) training for stakeholder engagement.

• The SEC will collaborate closely with the PPL OSTP Stakeholder Engagement sub-team to identify and engage key stakeholders essential for each of the three initiatives. This includes helping the PPL OSTP Change Team understand stakeholder interests and concerns, crafting targeted communication strategies, developing communication content, and facilitating productive interactions with stakeholders. The ultimate goal is to build strong, collaborative relationships that enable the successful implementation of the OSTP change initiatives.

• Additionally, the SEC will provide capacity-strengthening support to the OSTP Change Team, equipping them with the skills necessary for effective stakeholder engagement. The program will enhance abilities in communication, negotiation, influence, and conflict resolution, ensuring the team can navigate complex stakeholder relationships and foster positive interactions.

  Adhering to Kaizen’s commitment to locally-led development, the SEC will support the aspirations of the PPL Change Team and leverage their strengths. They will apply participatory approaches, enabling the PPL Change Team to drive key decisions on how the work is done. The SEC will support the OSTP Change Team to drive stakeholder engagement.

  Objectives

• Help identify and map relevant stakeholders for PPL OSTP Change Team initiatives.

• Develop effective communication strategies and content tailored to different stakeholder groups and facilitate stakeholder engagements to enhance their understanding and support for the OSTP.

• Enhance the skills and knowledge of the PPL Change Team members in stakeholder engagement. This includes strengthening communication, negotiation, influence, and conflict resolution capabilities.

  Scope of Work

  No. Deliverables/Milestones Estimated LoE Deadline

• Stakeholder Identification and Mapping

• Identify Stakeholders

• Help identify relevant internal stakeholders within PPL for each of the three change initiatives.

• Classify stakeholders based on their influence, interest, and impact on the initiatives.

  1

   

  August 9, 2024

   

• Stakeholder Mapping

• In consultation with the PPL Change Team create a stakeholder map highlighting relationships, influence levels, and areas of interest.

  2 August 9, 2024

  2 Communication Strategy

• Message Creation

• Support the PPL OSTP Change Team to develop tailored messages that address the specific interests and concerns of different stakeholder groups for each of the three change initiatives.

   

• Influence Strategies

• Develop strategies in consultation with the Change Team to engage and gain the support of different stakeholder groups.

• Help the Change Team create a plan to manage potential opposition and mitigate risks through proactive communication

  3

   

  Aug 16, 2024

  3. Communications Content Development

• Develop supporting communications materials such as fact presentations, FAQs, and newsletters with the input of the PPL Change Team.

• Identify mediums to share the communications material in collaboration with the Change Team and facilitate the process to disseminate them.

  5 Aug 23, 2024

• Stakeholder Engagement Activities

  Convening Meetings

• Help the PPL OSTP Stakeholder Engagement sub-team to plan, organize, and facilitate stakeholder meetings in collaboration with the Change Team.

• Help develop agendas, prepare materials, and coordinate logistics for each engagement activity.

• Ensure meetings are inclusive, allowing for open dialogue and feedback on the change initiatives.

  5 Sep 27, 2024

  Monitoring and Reporting

• Keep track of all stakeholder interactions and engagement activities.

• Help monitor the effectiveness of engagement strategies and adjust as necessary and provide recommendations for improving stakeholder relationships and addressing concerns.

  1 Sep 27, 2024

  Subtotal LOE for TA (1) 17

  1. Stakeholder Engagement Training Needs Assessment:

• Conduct Needs Assessment

• Perform a thorough assessment to identify the current capacity and gaps in stakeholder engagement skills among the Change Team.

• Utilize surveys, interviews, and focus groups to gather data from employees at various levels and departments.

  2 Aug 9, 2024

• Develop Assessment Report

• Prepare a short 2-3 page report summarizing the findings of the needs assessment.

• Highlight key areas for improvement and specific training needs in communication, negotiation, influence, and conflict resolution

  1 Aug 16, 2024

  2. Training Program Design:

• Curriculum Development

• Design a training curriculum based on the needs assessment findings.

• Include modules focused on communication skills, negotiation techniques, influence strategies, and conflict resolution.

• Training Materials

• Develop training materials such as presentations, handouts, case studies, and role-playing exercises.

• Ensure materials are practical, engaging, and tailored to the specific needs of PPL.

  5 Aug 23, 2024

  3. Training Delivery:

• Training Sessions

• Organize and conduct training sessions for PPL team members.

• Offer a mix of in-person workshops, online training modules, interactive sessions, and simulations to cater to different learning preferences.

  Skill Enhancement Activities:

• Communication Skills

• Train team members in active listening, clear and concise messaging, and adapting communication styles to different stakeholders.

• Conduct exercises and simulations to practice these skills in real-life scenarios.

• Negotiation Techniques

• Provide training on negotiation strategies, understanding stakeholder interests, and finding win-win solutions.

• Include role-playing exercises to practice negotiation in various contexts.

• Influence Strategies

• Teach methods for building trust, credibility, and persuading stakeholders.

• Incorporate case studies and practical examples to demonstrate effective influence tactics.

• Conflict Resolution

• Train team members in identifying and addressing conflicts early, mediation techniques, and maintaining positive relationships despite disagreements.

  Conduct conflict resolution workshops with role-playing scenarios to practice these skills. 1 Sept 6, 2024

  Monitoring and Evaluation:

• Evaluate Training Effectiveness

• Conduct pre- and post-training evaluations to measure the effectiveness of the training program.

• Use surveys, quizzes, and feedback forms to assess participant learning and satisfaction.

• Develop report on training effectiveness

• Follow-Up Support

• Provide follow-up support and resources to ensure the continued application of learned skills.

  2 Sep 27, 2024

  Subtotal LOE for Training (2) 11

  Estimated Total 28

  Deliverables

• Stakeholder map

• Stakeholder engagement communications material

• Stakeholder engagement capacity needs assessment report.

• Training curriculum and materials.

• Training Agenda

• Evaluation reports on training effectiveness.

• Follow-up support plan and resources.

• Final 2-3 page project report summarizing activities, outcomes, and recommendations.

  Qualifications

  Required  

• A Master’s degree in relevant subject areas plus a minimum of eight (8) years of relevant work experience in organizational development, stakeholder engagement, or business management; or a Bachelor’s degree and a minimum of ten (10) years relevant experience working in organizational development, stakeholder engagement or business management.

• Experience carrying out stakeholder mapping and stakeholder engagement strategy development.

• Experience organizing and leading trainings and workshops with USAID, implementation partners, and other participants. 

• Strong understanding/experience in organizational and institutional development, change management, and leadership development. 

• Excellent communications, facilitation, and interpersonal skills with the ability to develop strong working relationships with diverse stakeholders, working with multi-ethnic staff in multicultural environments. 

• Ability to communicate English effectively both orally and in writing, including the production, oversight, and quality control of high-quality reports. 

• Ability to manage complex relationships and resolve conflicts.

• Experience of working in the PNG context.

  Preferred  

• A consultant (preferably local) who is based in Papua New Guinea 

• A firm understanding of the Papua New Guinea context and the ability to collaborate with a local interdisciplinary team. 

• Experience developing and applying resources to create, capture, organize, and share knowledge across technical sectors, multiple donors, and within project activities and staff. 

• Ability to facilitate candid but constructive and appreciative dialogue among stakeholders, with an emphasis on problem-solving, individual responsibility, team spirit, mutual respect, and empowerment. 

  Budget

• Detailed budget to be provided based on the final scope of work and timeline.

  Evaluation Criteria

• Success in identifying and addressing training needs.

• Participant feedback and improvement in stakeholder engagement skills.

• Positive changes in stakeholder interactions and relationships post-training.

  By fulfilling these responsibilities, the Stakeholder Engagement Capacity Building and Training program will empower the energy utility company's team members to effectively manage and engage stakeholders, contributing to the overall success and sustainability of the company's projects and initiatives.

   

  For candidates applying for positions based in Kaizen's office in Washington, DC, we utilize career.place to mitigate bias in the recruitment process. Upon submitting an application, candidates will receive an email from career.place, prompting them to go through the anonymous screening. In order to be considered for a role, candidates must respond to career.place and proceed with the application. We do not currently use career.place for project positions outside of the United States.

  At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment in which everyone has an equal opportunity to fulfill their potential. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal opportunity employer.

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