Job Information
IHG Catering Sales Executive - voco Orchard Singapore in Singapore
Your day to day
voco Orchard Singapore is seeking a personable and details oriented Catering Sales Executive to be part of our team. As the Catering Sales Executive, you will responsible for driving business through direct sales solicitation for the assigned segment sand support overall catering and events revenue for the hotel.
People
Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event
Promote teamwork and quality service through communication and coordination with other departments
Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
Ensure active management of personal development plan
Financial
Manage events functions to achieve the optimum departmental revenue targets
Follow up on potential sales leads within the designated time frame
Contribute to the design of meeting packages to maximise the conversions and profitability for the hotel.
Negotiate and review events packages offered to clients
Represent the hotel in trade shows and events as required
Prepare contracts for confirmed events & social events
Be up to date with current meeting & events trends and competitive packages in the market
Confident and professional approach when dealing with clients and wedding suppliers
Guest Experience
Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
Proficient in the application of all Sales tool and systems; maintenance and management of database, support with departmental reports
Promote guest satisfaction and encourage referrals
Handle feedback and resolve complaints from guests
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Follow up with clients regularly during and after departure to ensure satisfaction
Responsible Business
Raise the awareness and reputation of your hotel and the brand locally
Ensure guest safety is a priority with minimal interruptions or problems
Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
What we need from you
Diploma/Degree in Business or Hospitality management or related disciplines
Minimum 2-3 years’ working experience, ideally within the Hospitality Industry
Good communication skills and shows initiative
Committed to working on weekends, public holidays and evenings
Proficient in Microsoft Office applications
Flexible work approach
What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.