Shire Jobs

With panoramic views of the Gulf of Thailand, Holiday Inn Resort Vana Nava Hua Hin is the first Holiday Inn water park resort in Asia, located in the popular seaside getaway of Hua Hin, Thailand.

At Holiday Inn® our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

We love the individual talents, interests and dreams that make you who you are. And because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have room to be yourself.

What’s the job?

Responsible for delivering the guest experiencefrom event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Eventsteam members.

Your Day to Day

FINANCIAL RETURNS

• Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction

• Prepare Weekly Events Forecast and seize upselling opportunities

• Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion

• Supervise the timely delivery of Master Invoice to customers and facilitate payment

• Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated

PEOPLE

• Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services as required

• Communicate to his/her superior any issues encountered and other relevant information

• Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

• Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities

GUEST EXPERIENCE

• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

• Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience

• Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

• Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

RESPONSIBLE BUSINESS

• Develop awareness and reputation of the hotel and the brand in the local communityCoordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

What we need from you

Degree or Diploma, one year of relevant experience or equivalent work experience in sales research and support. Relevant experience in the service industry would be an advantage.

Expected to possess the following skills:

• Excellent PC skills (including MS Office) and administrative skills

• Knowledge of Delphi/Opera is an advantage

• Strong communication and time management skills

• Ability to interact on a professional level with management and customers

• Detail-oriented with excellent analytical skills

Benefit

In return, you can look forward to a competitive salary and benefits package including;

• 5-day workweek.

• Duty Meals.

• Laundered Uniforms.

• Accommodation - fully furnished studio room.

• Group life insurance and health insurance.

• Provident Fund / Social Security contributions.

• Annual leave.

• Annual Physical Health Check.

• Learning and Development Program.

• Worldwide IHG® Employee Room Rate Program.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.