Job Information
IHG Duty Manager in Thailand
With panoramic views of the Gulf of Thailand, Holiday Inn Resort Vana Nava Hua Hin is the first Holiday Inn water park resort in Asia, located in the popular seaside getaway of Hua Hin, Thailand.
At Holiday Inn® our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.
We love the individual talents, interests and dreams that make you who you are. And because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have room to be yourself.
What’s the job?
- Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
Your Day to Day
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Cooperates, coordinates and communicates with other hotel departments as required.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Supervises and directs Reception and Reservations personnel.
Supports and assists Front Office personnel and all departments at peak periods.
Ensures VIPs and priority club guests receive special attention
Inspects front of house and back of house regularly for cleanliness.
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Provides input for Front Office meetings.
Promotes inter-hotel sales and in-house facilities.
Checks billing instructions and monitors guest credit
Analyses and approves discounts and rebates.
Analyses the rate variance report to ensure rooms revenue control
Takes action with the Property Management Systems (PMS) in emergency situation.
Fully conversant with all hotel emergency procedures.
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
What we need from you
Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and Front Office System
Problem solving and organizational abilities
Qualifications –
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Experience –
- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Benefit
In return, you can look forward to a competitive salary and benefits package including;
5-day workweek.
Duty Meals.
Laundered Uniforms.
Accommodation - fully furnished studio room.
Group life insurance and health insurance.
Provident Fund / Social Security contributions.
Annual leave.
Annual Physical Health Check.
Learning and Development Program.
Worldwide IHG® Employee Room Rate Program.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.