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Cogent Infotech Administrative Assistant - II in United States

Position Overview:

  • The contractor role is for Administrative Support on the Complaint Resolution Team.

  • The primary responsibility of this role will be supporting the Compliance Complaint Resolution Team with intake, distribution, and reporting functions and Compliance requirements as assigned.

  • This role will report to the Senior Associate, Complaint Resolution Team Manager.

    Key responsibilities include but are not limited to:

  • Log life, pre-need, and legacy life policies, annuities, and agent complaints in the database, including uploading documents to the database and SharePoint files.

  • Extract data from the database to compile daily, weekly, monthly, and ad-hoc reports.

  • Draft and print/mail acknowledgement letters.

  • Create SharePoint folders for each case and ensure all documents are saved appropriately for the Analysts to access.

  • Distribute complaint responses and close the case in the database.

  • Work with regulatory agencies to update/correct contact information.

  • Assist Analysts with document retrieval from administrative systems.

    Qualifications Requirements:

  • Recent Bachelor's or Associate's Degree within the past 1-2 years

  • Recent internship and/or office working experience a plus.

  • Solid MS Excel and data entry skills

  • Strong written and verbal communication skills required.

  • Strong organizational skills and attention to detail

  • Effective time management skills and able to work independently.

  • Motivated self-starter, strong work ethic, high level of personal integrity, demonstrates level of maturity and accountability.

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