Job Information
Public Partnerships LLC Business Process Specialist 1 in United States
Duties & Responsibilities:
Supports multiple projects within implementation both program and product.
Facilitates assessments and evaluations on launch requirements and business rules to transition information to functional teams and identify unit acceptance testing (UAT) needs.
Analyzes results and researches issues to determine resolution recommendations.
Conducts quantitative and qualitative analysis on UAT and process results.
Assists in drafting written reports and presentations.
Creates tracking mechanisms for results and analysis
Required Skills:
Detailed and process improvement oriented.
Excellent project management
Analytical and strategic thinker
Excellent PC spreadsheet and database skills
Communication expertise and ability to communicate to all levels within company.
Demonstrate technical expertise and related content knowledge.
Strong Microsoft Office applications skills.
Commitment to exceptional customer service
Proven creative problem-solving ability and a consultancy mindset.
Proven ability to take initiative and seek solutions.
Able to follow, critically evaluate, and improve upon current processes.
Excellent business writing skills and ability to make presentations to various audiences.
Ability to use sound judgment in completing tasks and to seek guidance from leadership when needed.
Ability to recognize issues and identify solutions
Qualifications:
Education & Experience:
Relevant bachelor’s degree or equivalent experience required.
2+ years progressive experience within an operations center
Certification:
Working Conditions:
Remote
Supervisory Responsibility (If applicable):
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.