Job Information
San Mateo County, CA Clinical Services Manager I/II - Adult Licensed Facilities and Utilization Mgmt (Open & Promo) in United States
Clinical Services Manager I/II - Adult Licensed Facilities and Utilization Mgmt (Open & Promo)
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Clinical Services Manager I/II - Adult Licensed Facilities and Utilization Mgmt (Open & Promo)
Salary
$127,400.00 - $184,329.60 Annually
Location
County of San Mateo, CA
Job Type
Full-Time
Job Number
D055U
Department
Behavioral Health and Recovery Services
Opening Date
07/02/2024
Closing Date
7/16/2024 11:59 PM Pacific
Description
Benefits
Questions
Description
The Behavioral Health and Recovery Services (BHRS) Division of San Mateo County Health is seeking a Clinical Services Manager I/II- Adult Licensed Facilities and Utilization Management to plan, coordinate, implement and oversee comprehensive countywide mental health programs, including a county-operated utilization management program for contracted mental health facilities (e.g. inpatient psychiatric programs, locked skilled nursing facilities, mental health rehabilitation centers, residential social rehabilitation and treatment facilities, and licensed board and cares). Program services include service authorizations, assessments, treatment and discharge planning, case management, medication management, mental health treatment and therapy, crisis intervention and stabilization services, care coordination, support groups, and related residential, rehabilitation, wellness and recovery services for adults and older adults with serious mental illness within an adult specialty mental health system of care.
This individual will also recommend, develop, implement and evaluate goals, objectives, policies and procedures related to contracted mental health facility services; oversee utilization management and service authorization of licensed facility services for individual consumers; oversee county-operated mental health services to support clients in out-of-county facilities; provide leadership and coordinate with community groups, public and private agencies, mental health consumers and family members, and volunteers in planning and implementing programs; maintain an effective working relationship with a variety of public and private organizations, including other County departments and agencies, advocacy groups, and client organizations; consult with other managers on relevant program issues; develop alternative strategies for dealing with community mental health needs and assist in the implementation of solutions as necessary; contribute to Request for Proposal development, participate in selection and monitoring oversight of contracted service providers; prepare, administer and monitor the program budget to ensure the accomplishment of program and service objectives within budget restrictions; conduct targeted focus groups with clients, family members, service providers, and other relevant community stakeholders at least annually to obtain feedback/input on needs/concerns/gaps in assigned program and service areas; provide highly complex staff support to senior level management, related commissions and advisory boards on program issues within assigned area of specialization; and select, supervise, train and evaluate clinical, professional, technical and clerical subordinates.
The ideal candidate will:
Be experienced in providing leadership and participating in planning and implementing organizational change and performance improvement that is supported by best, promising and community supported practices
Have a knowledge of system of care issues as they relate to adult and older adult services
Be adept at developing relationships with community members and community service providers to reach shared goals and foster engagement
Have a dedication to creating and supporting culturally responsive services provided by a culturally diverse workforce
Be experienced in developing and managing comprehensive, multi-disciplinary, multicultural mental health programs that have countywide impact
Possess a strong knowledge of wellness and recovery practices for integration of mental health services, substance use treatment and primary care
Have experience developing and implementing program goals, objectives, policies and priorities; conducting or participating in the preparation of requests for proposals and contract negotiation with outside vendors, consultants or organizations; and administering and monitoring the program budget and performance outcomes
Possess strong oral and written communication skills, analytical capability and data analysis skills
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Examples Of Duties
Duties may include, but are not limited to, the following:
Plan, direct, monitor and evaluate the effectiveness of mental health services and programs, including needs assessment, program design and planning, implementation and evaluation.
Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and community mental health care needs.
Ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.
Maintain an effective working relationship with a variety of public and private organizations, including other County departments and agencies, advocacy groups, and client organizations; consult with other managers on relevant program issues; develop alternative strategies for dealing with community mental health needs and assist in the implementation of solutions as necessary.
Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same.
Prepare, administer and monitor the program budget to ensure the accomplishment of program and service objectives within budget restrictions.
Provide highly complex staff assistance to senior level management, related commissions and advisory boards on program issues.
Select, supervise, train and evaluate clinical, professional, technical and clerical subordinates.
Qualifications
Licensure/Certification:
- Requires possession of a clinical license in psychology, social work, nursing, marriage and family therapy or the equivalent.
Education and Experience:
- Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Clinical Services Manager I – Mental Health: Two years of experience in a mental health or related health services program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination, of which at least one year included responsible supervisory experience.
Clinical Services Manager II – Mental Health: Three years of increasingly responsible experience in a mental health or related health services program, including at least two years of significant responsibility for one or more of the following: program and budget development, funding, utilization, coordination of community resources or program evaluation.
Knowledge of:
Principles and practices of public administration, and program management, including planning, implementation, evaluation and reporting.
Principles and methods of community mental health services, including current trends in education, research, treatment, prevention and related issues.
Laws, codes and regulations governing community mental health care and knowledge of County, state and federal legislative developments applicable to contemporary mental health issues.
Organizational, personnel and fiscal management within a multi-faceted, community-based program setting.
Community resources and public/private services and funding sources.
Skill/Ability to:
Identify and analyze complex community mental health issues and problems.
Plan, organize, and coordinate programs and services on a comprehensive, county-wide level to meet community needs.
Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
Apply principles and techniques of community organization.
Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.
Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.
Prepare complex and detailed written reports, program policies, procedures and contracts.
Train staff and coordinate activities of contractors, volunteer groups and staff.
Application/Examination
Open & Promotional. Anyone may apply . Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click on the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Tuesday, July 16, 2024, at 11:59 p.m. PST
Application Screening: July 18, 2024
Civil Service Panel Interviews: Week of July 29, 2024
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
HR Analyst: Debbie Kong (07022024) (Clinical Services Manager I/II - D054/D055)
Please visit https://www.smcgov.org/media/121036/download?inline= for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
01
IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.
I have read and understand this important information. Proceed to supplemental questions.
02
This position requires possession of a current clinical license in psychology, social work or marriage and family therapy. Provide a) license type; b) license number; and c) expiration date. (NOTE: If you do not meet this license requirement you will be disqualified from this recruitment.)
03
Describe your experience administering behavioral health programs, including licensed facility-based programs, and managing staff providing utilization management and/or care coordination for adults with serious mental illness residing in licensed mental health facilities. Include a) the number of line staff and supervisors you supervised; b) the types of programs; c) evidence-based or promising practices used; d) scope of your responsibilities; e) level of budget oversight you performed; and f) types of contracts developed and/or monitored.
04
Describe your leadership experience working with community groups/contract partners on a significant program change or initiative. In addition, provide a specific example including a) the type of group/contract partner; b) your leadership role; c) the goals; d) the methods and techniques you used to foster collaboration/agreement; e) process for integrating the work into the existing system; and f) the outcome of the effort.
05
Describe your experience ensuring culturally responsive programs and services. Include efforts to improve cultural humility within programs and staff.
06
Describe a difficult personnel problem you have directly encountered as a supervisor or manager. Include a) the problem; b) options you considered; c) steps you took to resolve the problem; and d) the outcome.
Required Question
Agency
County of San Mateo
Address
County of San Mateo Human Resources Department 455 County Center Redwood City, California, 94063-1663
Phone
(650) 363-4343
Website
https://jobs.smcgov.org
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