Shire Jobs

Cloud Support Engineer Years of Experience – 2 to 5 years Location – Chennai Technical and Professional Expertise: • 2+ years 'supporting and/building solutions on AWS • 2+ years' experience utilizing a ticket system such as Remedy, ServiceNow. • Must be comfortable to work on 24/7 Environments (Predominantly on US business hours) • Excellent English communication Skills • A drive for Achievement and Effort, Adaptability/Flexibility, Attention to Detail, Analytical Thinking, Teamwork, Dependability, Initiative, Integrity, Persistence, Stress Tolerance. • A history of successfully managing and operating multi-vendor environments. • Strong interpersonal skills and expert level relationship management abilities – showcasing the ability to workwell with many levels of client engineering and management. • The ability to function in a team environment and recognize and take on tasks with self-direction. • Passion to continue learning and expanding your knowledge. Responsibilities: • Manage, configure, and troubleshoot customer AWS environments via phone and remote access. • Build and oversee the day-to-day operation of various engineering solutions including hardware/softwaresupport, training, and special projects. • Provide feedback to management on process improvements and areas of concern. • Communicate and empathize with customers, peers, team and managers • Creates and maintains good technical documentation/runbooks based on team standards. • Be available while on-shift through several different venues – Instant Messaging, phone, emails and anynew and acceptable methods of communication as deemed appropriate. • Strong technical troubleshooting skills, perseverance, and patience • Track vendor support cases through to problem resolution on production issues. • Support ongoing efforts in defining best practice policies for all supported products and submitting theseinto the Knowledge Base. • The engineer will be expected to develop additional skills in other products as business needs dictate. • Respond to customer service calls and emails in agreed upon timeframe. • Manage service tickets that are assigned to your personal and team queue. • A firm understanding of teamwork and ability to follow all procedures and documentation as defined andprovided by management. • Other duties as assigned. Technology/Area of Specialization: • Experience with VPC, EC2, RDS, S3, CW, CF, ELB, ASG, EFS, EBS, WAF is mandatory • Knowledge of RDS, REDSHIFT or other relational and non-relational databases • Strong knowledge of Linux systems administration • Troubleshoot complex issues with clients' cloud infrastructure • Administer and optimize cloud infrastructure • Manage cloud infrastructure using infrastructure as code and automated configuration tools • Embrace security-first, assumed breach methodologies to ensure client compliance and continuously improveclient security posture • Patch cloud infrastructure using a CI/CD pipeline to ensure that all instances are running the most securesoftware versions with the ability to react quickly to service impacting bugs and changes • Continuously develop technical skills to gain mastery with the established DevOps toolchain and stay currentwith new services and technologies • Experience leveraging DevOps solutions to deploy changes to cloud infrastructure