Job Information
The Raymond Corporation Field Support New Technologies Engineer - Remote - Remote US in United States
Job Title: Field Support New Technologies Engineer - Remote
About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the position:
We’re looking for a remote Field Support Technical Specialist to support the Raymond iWAREHOUSE® and Operator Assist Engineering teams. You will:
- Manage and oversee new iWAREHOUSE® and Operator Assist products and their impact on all Raymond support teams.
- Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate
- Provide prompt and effective technical support to clients via phone, email, chat, and on site, addressing inquiries and resolving issues related to our iWAREHOUSE® and Operator Assist solutions.
- Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates.
- Continuously stay updated with the latest developments with new technology and identify opportunities to enhance product lines.
- Review and provide technical and professional feedback on technical publication documents and training programs.
- Provide training to other employees, support centers, technicians, and customers.
- Conduct training sessions in person or virtually, ensuring participants acquire a deep understanding of concepts, tools, and best practices.
- Work remotely with minimal supervision.
- Travel as required.
About you:
- Bachelor’s Degree in engineering, comparable science degree, or equivalent practical experience.
- Excellent presentation and communication skills, both written and verbal
- Proven ability to simplify complex concepts and make them accessible to diverse audiences.
- Strong interpersonal skills and the ability to establish rapport with participants.
- Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
- Flexibility to travel up to 75% including internationally as needed.
- Works well in a team or individual environment.
It would be great if you had:
- Experience in the Material Handling Systems Industry.
- Strong customer service experience / background.
- Additional knowledge of Raymond Material Handling equipment.
About the total compensation package:
Salary - $65,000 - $90,500 per year. Compensation depends on the selected candidate’s education and experience.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:
- Vacation available on day 1
- 10 paid holidays
- Medical and Rx Plan options
- Dental and Vision Plan options
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Profit Sharing Plan based on annual profitability
- Long-Term Care Insurance
- Vacation, Sick, & Volunteer Time
- Tuition Aid Program