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Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Global SAP S4 Order to Cash (OTC) IT Lead !

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark (https://www.xylem.com/en-us/watermark/) !

THE ROLE :

The Global SAP S4 Order to Cash (OTC) IT Lead will identify and define a Global strategy that innovates, simplifies, delivers, and supports Xylem’s ERP ecosystem. The Lead will serve as an expert resource to Lead the Global Xylem ERP Program for the Order to Cash process. This includes co-creating & rolling out the Global Template Definition, Build, Localization, and Deployment across the Globe.

This role also requires the Lead to harmonize the Order to Cash (OTC) solutions with other enterprise technologies, including but not limited to data management, business intelligence, sales and operations, manufacturing, and engineering solution sets throughout their respective lifecycles.

The Lead will interact with all levels within the company, including technical and business leads across various functional organizations who will help define the strategic approach within a complex and diverse ERP landscape. They will oversee Order-to-cash (OTC )projects to execute the roadmap most efficiently and effectively, including implementation, configuration, development, and operational support of all ERP systems. The Lead will provide technical and people leadership and bring deep hands-on ERP experience.

RESPONSIBILITIES:

Strategic Planning:

Collaborate with IT leadership, business leadership, and internal and external subject matter experts to define and align the ERP strategy with Xylem’s and IT’s overarching strategies. Continuously seek to improve the ERP Order to Cash (OTC)ecosystem and streamline operations to improve performance, reduce costs, and increase agility to respond to changing business needs.

Follow established development methodologies and best practice enterprise architecture standards to harmonize the ERP plan and make a strategy with the overarching Xylem information systems architecture, standards, and methods. Participate as a critical contributor to the ever-evolving Xylem enterprise architecture and information framework, working collaboratively across the various IT service delivery teams.

Development and Operations:

Oversee the ERP Global Order to Cash processes, which is a team that provides Global development, configuration, and operational support. Collaborate with Enterprise Applications Peer process leaders to manage demand, set priorities, and estimate and deliver projects within scope, schedule, budget, and quality metrics. Ensure the ERP Order to Cash (OTC)landscape's security, availability, and performance.

Build innovative solutions to reduce complexity and simplify the application landscape—source internal and external technical resources. Balance business needs with practical and agile software development practices. Establish standards and tools across the Order to Cash (OTC) team based on industry best practices, leveraging agile, iterative, and waterfall development methodologies and DevOps processes as appropriate.

Partner with enterprise applications process leads, integration, master data management, database administration, infrastructure and security teams, business subject matter experts, and external vendors to provide end-to-end support of Global ERP applications and supporting systems and services. Help establish Service Level Agreements (SLAs) and ensure they are met or exceeded. Monitor and report on SLA performance. Ensure response to escalated Order to Cash (OTC)issues/incidents.

Oversee project management activities for ERP Order to Cash (OTC) projects where needed. Collaborate to standardize critical processes and systems. Ensure adherence to all defined policies, procedures, and standards. Collaborate with the Training and Communications team to provide Order to Cash (OTC)eLearning to end users.

Stay current on new technologies impacting the ERP ecosystem. Research and continuously improve ERP functionality, availability, and performance. Participate in architecture committees. Ensure maximum, measured efficiency and effectiveness of ERP systems.

Staff Management:

Provide training, coaching, mentoring, supervising, and evaluation of staff to maintain optimum performance in job duties. Create accountable, motivated, and continuously learning teams. Ensure the successful transfer of knowledge from the existing and future ERP systems. Coach direct reports to develop, nurture, and build solid relationships with their business partner counterparts. Ensure collaboration and efficiency between internal and external team members. Resolve all issues and points of conflict within your team and the business partner organization and escalate to leadership as required.

Governance:

Contribute as a member of the Enterprise Back Office Solutions leadership team. Represent the Order to Cash (OTC)team in governance bodies, including architecture, change and demand management committees, and strategy discussions. Ensure compliance with all statutory and legal requirements in countries where ERP systems are used and support Corporate Audit’s efforts in conducting and continuously improving the risk management activities across ERP systems. Help establish and participate in ERP System User Groups.

Ensure adherence to Xylem’s Smart Steps project management methodology, support business case development, and approve relevant project documentation.

QUALIFICATIONS:

• Bachelor's Degree in MIS or CS preferred, or relevant concentration, with 12+ years of experience; or a Graduate Degree (Master) in MIS or CS preferred, or relevant concentration, with 10+ years of experience; or relevant and equivalent business or IT experience of minimum of 14-18 years

• 10+ years of solid experience in various aspects of large-scale ERP application platforms, operations, and support in international business environments, with at least five years' experience in a manufacturing environment (Order to Cash (OTC)processes / sub-processes). Hands-on experience deploying and supporting SAP S/4

• Experienced in offshoring and outsourcing of support and operations activities.

• Excellent people manager and leader of leaders, able to inspire and communicate effectively with a remote (onshore/offshore) multicultural team

• A track record of building, maintaining, and managing strong relationships with Global business leaders across many different stakeholder groups

• Excellent customer service ethic

• Knowledge and understanding of operations processes, Order to Cash (OTC)management, finance and accounting processes

• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technology concepts to technical and non-technical audiences

• Proven track record and experience developing solutions and successfully executing programs that meet objectives of excellence in a dynamic environment

• Poise and ability to act calmly and competently in high-pressure, high-stress situations

• Must be a critical thinker with strong problem-solving skills.

• Excellent analytical skills, able to manage multiple projects under strict timelines, work well in a demanding dynamic environment, and meet overall objectives

• Project management skills: financial/budget management, scheduling, and resource management.

• Ability to lead and motivate cross-functional, interdisciplinary, and virtual teams across diverse time zones to achieve tactical and strategic goals

• Experience with contract and vendor negotiations

• High level of personal integrity and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity

• High degree of initiative, dependability, and ability to work with little supervision

• English language fluency

Travel requirement: Ability to travel up to 50%

Salary range:

$91,500.00 - $164,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation