Job Information
V2X Help Desk - Support Technician Level 1 (night shift) in United States
Overview
About Us
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Responsibilities
This position has a night shift of 9:00pm CT - 6:00am CT
What You'll Do
+ + V2X is seeking a Level I Support / Help Desk Technician to help support our IT Operation Director in a timely and professional manner. You will provide high-quality level III technical support to our clients and complete associated engineering tasks and projects in a timely and effective manner.
Key responsibilities:
Analyze & troubleshoot computer support problems as well as apply knowledge of software and hardware products and services to resolve problems of users.
Perform tasks of providing timely and accurate technical help desk support to users, employees, clients, etc.
Handle the responsibility of answering and responding to support emails, telephone calls, and voicemails.
Work with software developers, and our IT Infrastructure staff professionals to gather relevant information for reporting and record-keeping purposes.
Create and maintain troubleshooting and support documentation.
Assist our IT Infrastructure staff in designing and developing utilities for improving the support process.
Qualifications
Minimum Qualifications
Education:
Associate's Degree in a related field and 1-2 years' of experience.
Experience:
Knowledge of desktop and laptop support
Working knowledge of network technologies and troubleshooting.
Operational knowledge of helpdesk ticket tracking and configuration management systems
Skilled with using Microsoft-based operating systems and servers, and Microsoft O356.
Other Requirements:
The position requires US Citizenship.
Able to work night shift; 9:00pm CT - 6:00am CT
Skills:
Possess excellent general business knowledge to complete assigned tasks
Excellent written and verbal communication skills
Excellent customer service skills
Superior analytical, organizational, and troubleshooting/problem-solving skills
Ability to confidently and competently complete tasks with deadlines
Strong analytical, problem-solving, and organizational skills
Strong interpersonal, communication, and presentation skills
Ability to work in a team environment
Ability to effectively manage time
What We Bring
- At V2X we strive to be market competitive in our total reward offerings.
The successful candidate’s starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions.
The following salary range is intended to display the value of the company’s base pay compensation and may be modified at the discretion of the company.
USD $ 45,000-80,000
Provided salary range minimum and maximum values correspond to variances between regional/geographic locations across the United States.
Please speak with a recruiter for additional information.
Employee benefits include the following:
Healthcare coverage
Retirement plan
Life insurance, AD&D, and disability benefits
Wellness programs
Paid time off, including holidays
Learning and Development resources
Employee assistance resources
Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.