Job Information
Theodore Roosevelt Medora Foundation Housekeeping Operations Manager in United States
Housekeeping Operations Manager
Full Time
Description
Our Company:
There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.
TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.
It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.
In the years since, we’ve grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.
We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.
We are the Theodore Roosevelt Medora Foundation.
Requirements
Job Overview
We are looking for an experienced professional to join the team as a detail oriented, and motivational leader for the housekeeping department. The Housekeeping Operations Manager directs the hotel housekeeping program to ensure clean, orderly, and welcoming conditions of establishment by performing the following duties personally or through subordinates. Establishes standards and procedures for the work of housekeeping staff. Plans work schedules to ensure adequate service that meets the brand standards and stays within budget. This position submits recommendations for repairs of guest rooms and public spaces of the hotel, and works closely with the front desk, management, and maintenance personnel. This position does require weekday and weekend availability.; Will be responsible for directing full-time and seasonal staff.
Responsibilities and Duties
Develop, implement, and maintain all procedures regarding cleanliness. Adhere to all Theodore Roosevelt Medora Foundation (TRMF) procedures and regulations as well as standard operating procedures.
Lead, manage, and mentor housekeeping staff to ensure quality standards are met. Ensure staffing levels are appropriate to meet business needs and demands.
Planning, organizing, and directing team members to ensure the highest degree of guest satisfaction.
Supervise housekeeping staff, hire new employees as needed.t
Monitor housekeeping staff performance, provide guidance and feedback, and take corrective action when needed.
Monitor and manage the daily operations of the housekeeping department.
Appropriately delegate tasks to Property Managers and Supervisors to ensure effective time management and continual achievement of goals, standards, and expectations.
Schedule and lead department meetings to support and refresh TRMF standards in all areas of the back of house.
Ensure that all housekeeping staff adhere to safety and security regulations.
Inspect rooms and common areas for cleanliness and order according to TRMF standards on a daily basis. Monitor inventory and purchase new supplies as needed.
Ensure that all supplies and equipment are in good working condition.
Develop and maintain housekeeping budgets and control costs. Be informed of all events taking place at TRMF on a daily/weekly/monthly basis.
Prepare and distribute departmental schedule.
Coordinate with other departments to ensure that the housekeeping needs are met.
Oversee housekeeping for three lodging properties, employee and volunteer housing, laundry, and janitorial duties around town,
Qualifications
Excellent time management skills
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Strong organizational skills with the ability to prioritize tasks effectively.
Strong knowledge of housekeeping practices, techniques, and procedures
Demonstrated ability to interact with people of diverse backgrounds effectively.
The ability to lead people and build cohesive teams working toward a common goal.
Excellent communication verbal and written skills, bilingual English and Spanish preferred but not required.
Ability to resolve problems creatively and efficiently.
Capable of using independent judgment/solid decision-making skills.
Proven job reliability, diligence, dedication, and attention to detail.
A flexible schedule to meet the demands of TRMF seasonal operations; to include days, weekends, and holidays.
Education and Experience:
Proven experience as a Housekeeping Manager or similar role
Prior hotel management experience is a plus.
Knowledge of OSHA and safety standards within the housekeeping department.
Working knowledge of various cleaning utensils, dryers, washers, tools, fixtures, and cleaning solvents.
Basic knowledge of Microsoft office Excel, Word, outlook
Ability to learn and work within property management software.
Driver’s License
Physical Requirements:
Ability to push and pull a loaded housekeeping care and other work-related machinery over sloping and uneven surfaces.
Frequent walking and standing for entire length of shift.
Frequent climbing of stairs.
Reach overhead and below the knees, including bending, twisting, pulling, stooping, , kneeling, and carrying.
Stand, sit, kneel or walk for an extended period across an entire work shift.
Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Occasionally required to lift and/or move up to 50 pounds.
Visual acuity sufficient to inspect cleanliness of rooms and surfaces.
AAP/EEO Statement
It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.