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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As an Infrastructure Engineer within PNC's Mainframe Support Technology organization and positioned in the CICS Technical Services Team, you can sit in Pittsburgh PA, Cleveland OH, Birmingham AL, Dallas TX or Phoenix, AZ.

The ideal candidate will have a blend of technical and leadership experience, with a passion for process improvement, defining technology strategy, and an understanding of current technologies. Experience with CICS TS, MQ Series, CICS Transaction Gateway, and CICS Explorer is preferred.

As an integral part of this dynamic and progressive team, you will assist PNC service partners with problem resolution and follow up and perform simple and routine assignments that require basic knowledge of the specified support function. This role provides opportunities dealing with some of the latest technologies - CICSPlex, CICSPlex Systems Manager (CPSM), CICS Transaction Gateway, MQSeries z/OS Queue Sharing, and VSAM/RLS. PNC is committed to threading integrity, teamwork and customer focus through every aspect of our daily work and performance.

Your responsibilities will include:

Installation and support for mainframe infrastructure software technologies that may include any of the following: CICS TS, CICSPlex Systems Manager, CICS Transaction Gateway, MQ Series, Mainview, CAFC, CICS Abend-Aid, ACF2 for CICS, Omegamon, CICS Interdependency Analyzer, and Intertest

Perform customization tasks for CICS and related products. Perform CICS statistics analysis and subsequent tuning to maintain a stable CICS environment.

Working knowledge of SMP/E , zOS concepts including JCL, COBOL, and Assembler

Demonstrate strong skill levels in multiple skill areas, particularly those relevant to CICS.

Ability to install, maintain and manage mainframe software supporting geographically dispersed data centers.

Performing 2nd or 3rd level technical support for mainframe infrastructure software.

Assist service partners in problem resolution. Follow-up and communicate unresolved problems

Provide 24x7 oncall coverage on a rotational basis and general problem resolution support to our service partners.

Assists in the configuration, design troubleshooting and remediation of complex environments.

Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business.

Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships.

As opportunities arise, plan, lead, design, and coordinate technology projects across multiple teams and across multiple organizational layers

Perform job responsibilities in a manner consistent with corporate and technology risk management standards

Strong interpersonal, verbal, and written communications skills

Effective time-management and prioritization skills

Additional Experience, Skills, Knowledge

Experience in installing software using SMP/E

Experience in Unix System Services

Experience in Agile / Devops (Jenkins Build engine, GIT, Eclipse)

Experience in Zowe and zOSMF

Experience in zOS Connect

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.

• Develops software components and hardware for complex projects; aligns these with business strategies and objectives.

• Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.

• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.

• Communicates with customers and integrates their needs with development, to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.

Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.