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Summary This position is located in the Department of Veterans Affairs, Veterans Benefits Administration (VBA) Education Service. This mission is accomplished by providing financial assistance, generally in the form of monthly benefit payments, as mandated in Title 38 and Title 10, United States Code. The incumbent reports to the Supervisory Management Analyst, Release & Configuration Management. Responsibilities Specific duties include: The Product Owner incumbent serves as a Subject Matter Expert (SME), responsible for acting as the voice of the customer to ensure the product meets stakeholder needs and customer expectations. The incumbent is responsible for Business Operations analysis, planning the human aspects of the transition from legacy systems to vendor operations to ensure claims processing productivity and accuracy is not negatively impacted. The Product Owner incumbent will oversee development work and prioritize the work to be delivered in the product backlog and each program increment. The incumbent is responsible for requirements management on the DGIB program to ensure proper controls are in place to increase efficiency and drive successful DGIB program releases and implementations. The incumbent is responsible for DGIB Program requirements management, including defining, designing, and conducting business processes, workflows, and business processes. The incumbent should have familiarity with Agile and SAFe methodologies. Ensures IT systems effectively attain program objectives and remain consistent with substantive and procedural requirements by conducting validity testing and participating in system updates. Validates system defects with VA's Office of Information and Technology (OI&T) during system outages and provides ongoing status update reports to management. Reports problems regarding functionality and data validation issues affecting IT systems and claims processing. Develops LTS procedures for establishing, operating, and assessing the effectiveness of administrative control systems. Reports system analysis findings and makes recommendations to ensure operational procedures and IT resources and applications are used efficiently and effectively. Evaluates program effectiveness by review of reports, direct observation, discussion with team members and consultation with customers. Reviews operations, including the meeting of program milestones, timeliness of special projects, efficiency of methodologies employed, procedures followed, and controls applied. Acts as project manager for contractor-based program development. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12, GS-13. Work Schedule: Full time, Monday through Friday, 8 am - 4:30 pm. Compressed/Flexible: Available Telework: Available Virtual: This is a virtual position. NOTE: This is not a remote position. This position will be located at a duty station in either Atlanta, GA; Buffalo, NY; Muskogee, OK; or Washington, DC. The selectee must physically report to the local regional office in one of these locations as the official duty station on a routine basis. Current employees of the St. Louis Regional Office are eligible to apply and remain at their current duty location. Telework for this position is available per agency and program policy. Position Description/PD#: Management & Program Analyst (Product Owner's Requirements); GS-13 PD# 41449-A , GS-12 PD# 41450-A, GS-11 PD# 41451-A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/01/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. GS-11: 52 weeks at the GS-09 level. GS-12: 52 weeks at the GS-11 level. GS-13: 52 weeks at the GS-12 level. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. General Adjustment and Award SF-50's CANNOT be used for time-in-grade verification. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: Specialized Experience GS-11: Experience in work related to processing VBA Benefit Claims under Title 38 USC and/or compliance and approvals for GI Bill schools. Assist in researching and analyzing external products. Assist in identifying problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Assist in analyzing (i.e., review and evaluate), comprehend and apply decisions derived from a variety of data or complex information. Specialized Experience GS-12: Experience in work related to processing VBA Benefit Claims under Title 38 USC and/or compliance and approvals for GI Bill schools. Experience in analyzing (i.e., review and evaluate), comprehend and apply decisions derived from a variety of data or complex information. Specialized Experience GS-13: Experience in work related to processing VBA Benefit Claims under Title 38 USC and/or compliance and approvals for GI Bill schools. Experience in researching and analyzing external products. Experience in analyzing (i.e., review and evaluate), comprehend and apply decisions derived from a variety of data or complex information. Experience in identifying problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR GS-11 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Transcripts (official or unofficial) must be submitted when using any part of education to qualify. GS-12 Education: No educational substitute at the GS-12 grade level. GS-13 Education: No educational substitute at the GS-13 grade level. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: This work is primarily sedentary, although some physical effort may be required to perform the duties of this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf