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Applied Systems, Inc. Onboarding Support Technician in United States

Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for an Onboarding Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

What You Will Do

  • Provide effective, proficient customer service in a professional and courteous manner

  • Offer extra support and a single point of contact during the first critical months for recently migrated clients learning how to manage their day to day operations in Epic

  • Complete proactive touchpoints to assigned agencies during their time in Onboarding

  • Handle Chat calls for Onboarding clients

  • Assist with Real Time/Backline/Chat for your area of expertise when asked

  • Participate in rotating late shift for your area of expertise

  • Cross train for at least one additional area (Policy, Interface, Accounting, IT)

  • Escalate issues to the proper level/area of customer support when necessary

What You Will Need to Be Successful

  • Remote Opportunity: Ability to work 100% remotely, or from an Applied Systems office

  • Must have:

  • 1+ year of customer service experience

  • 1+ year of experience working with Applied Epic

  • Strong written and verbal communication skills; strong telephone skills

  • Experience working with personal computers and Microsoft applications

  • Ability to plan and organize multiple projects; experience with deadlines for project completion

  • Desired skills (but not required):

  • In addition to customer services skills, we are strongly interested in any of the following skills/backgrounds

  • Insurance agency exposure to ACORD or CSIO standardized forms and an understanding of IVANS and CSIO downloads

  • Basic SQL exposure

  • Teaching experience

  • Salesforce knowledge/experience

  • Epic General background preferred

Challenge What’s Possible At Applied

For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing cloud software leader that is revolutionizing the way insurance agencies and brokers succeed. We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together, we are driving the industry fearlessly forward.

Join us as we expand our global footprint and do work that’s never been done. It’s an exciting time at Applied. You can do big things here, in an environment that supports innovation, teamwork, and collaboration. We’re changing the world and you can too.

Join us on a revolutionary journey where you can discover:

  • Benefits from Day One- Applied offers Health Insurance plans, Dental, Vision, and Wellness Incentives to ensure employees are covered from day one. Additionally, Applied offers 401(k) and RRSP retirement savings plans, with employer match.

  • Work-Life Balance- We offer benefits to help balance your work and home life. This includes; competitive paid vacation time, personal/sick time, paid holidays, summer hours, paid parental leave, volunteer time off, and a free day off for your birthday!

  • Empowering Career Growth & Success- We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

  • Diversity Matters- Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.

  • Culture of Recognition- Applied provides a culture of employee recognition with our Applied All Stars and Circle of Excellence programs.

  • Applied Cares Volunteer Opportunities- We have a culture that embraces and promotes volunteerism. Applied encourages our employees to help local charities and communities through the ‘Applied Cares’ program.

  • Google’s Investment in Applied- Google/CapitalG made a minority investment in Applied to help us drive AI, machine learning, and digital marketing innovation in the global insurance industry.

Apply Today

By joining us, you’ll get to be a part of a growing culture that enforces a sense of belonging. Apply today because “You belong at Applied!” For more information visit

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.


ID: 2022-4610

External Company Name: Applied Systems Canada