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Job Title

Operations Manager, Marketing & Communications

Agency

Texas A&M University Health Science Center

Department

Marketing and Communications

Proposed Minimum Salary

Commensurate

Job Location

Bryan, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The Operations Manager, under general direction and collaboration with the Assistant Vice President of Marketing and Communications, oversees the day-to-day execution of business operations and processes for the Texas A&M Health Office of Marketing and Communications, which includes general departmental operations, project management, employee hiring and relations, vendor management, promotional management, departmental budget management and general business operations. This role serves as the department’s go-to team member who deeply understands the unique Texas A&M Health institutional structure, the operational needs of a geographically dispersed marketing and communications team and the financial processes of complex organization.

What you need to know

Salary: Compensation will be commensurate to the selected hire’s experience.

Special Note: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.

Required Education and Experience:

• Bachelor’s degree in applicable field or an equivalent combination of education and experience may be considered.

• 5 years of related experience in health care operations and/or marketing and communications operations

Required Knowledge, Skills, and Abilities:

• Ability to work in a fast-paced, deadline driven environment

• Ability to balance competing demands and setting priorities on simultaneous tasks

• Ability to remain calm under pressure and tactfully defuse stressful situations

• Takes initiative and able to adapt to unforeseen changes

• Strong time management skills

• Highly organized and systems oriented

• Skilled in building processes, workflow strategies and automation efficiencies

• Solutions-oriented, make-it-work attitude

• Ability to conduct measurement and reporting

• Ability to deal with confidential and sensitive situations/information

Preferred Qualifications:

• Master’s degree in business administration/operations, or related discipline or 8 years equivalent combination of education and experience in business administration/operations

• Supervisory/management experience

• Experience in vendor management

• Related experience in a marketing and communications setting

• Project management experience

• Thorough knowledge of higher education tools, best practices, policies and procedures

• Ability to work under minimal supervision and make decisions independently

Responsibilities:

Strategic Operations

• Provides oversight and management of all aspects of the day-to-day administration of the department.

• Works closely with leadership to assist in the development and implementation of strategic and operational plans.

• Supports, partners, and liaises with multiple levels of leadership and operations on implementing goals and initiatives on behalf of the Office of Marketing and Communications.

• Manages administrative matters related to marketing and communications.

• Conducts in-depth analyses of operational functions within the department.

• Develops and implements new or amended processes as needed.

• Develops quantitative metrics to measure operational impact of decisions and actions.

• Oversees all office, storage and studio space assignments and prioritization of capital requests, including equipment and space needs.

• Develops programs and standards of performance to continually measure and evaluate our purchasing power, enterprise vendor opportunities and cost-sharing opportunities.

• Supports the preparation of major proposals from an administrative perspective.

• Serves as administrative liaison for departmental sponsorships and memberships in conjunction with System, University and external organizations.

Personnel Management

• Oversees departmental staff activities including, but not limited to, staff hiring/onboarding/offboarding, employee development, departmental purchasing and departmental activities.

• Sets a tone of service excellence and is collaborative in nature focusing on data-based decision-making.

Departmental Liaison to Business Services/Finance

• Liaises with Business Services/Finance on fiscal matters/performance, provides support to Department Head and maintains financial and budget records.

• Analyzes financial reports, sets up and monitors appropriate internal control practices and provides accurate up-to-date financial information to Department Head to support the successful financial management of the department.

• Assists in the developing of business plans and models and proposes changes associated with funding lines, departmental activities, vendor activities and inventory.

• Monitors the department’s billing and revenue cycle operations.

Department Representative

• Represents the Department Head in his/her absence on administrative and fiscal matters. Consistently attends meetings when required and has an institutional minded view when representing the department on administrative and financial issues.

• Maintains working relationships with organizational peers, serves on committees, ensures that department responds to institutional requests and completes projects in a timely fashion.

  Why Texas A&M University?

  We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

• 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

• Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)   each month

• Automatically enrollment in the  Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

• Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

• Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)   training, webinars, and limited financial support to attend conferences, workshops, and more

• Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)   for completing a degree while a Texas A&M employee

• Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees

  Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.   

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

If you need assistance in applying for this job, please contact (979) 845-5154.

Useful Links:

• Benefit Programs (https://www.tamus.edu/business/benefits-administration)

• Retirement

• Employee Discount Program (https://employees.tamu.edu/benefits/healthy-behaviors/perks.html)

• Flexible Spending Accounts

• University Holidays (http://www.tamus.edu/business/human-resources/am-system-holidays/)

• Legal Statements

• New Employee Orientation (https://employees.tamu.edu/orgdev/courses.html#EmployeeOrientations)

• Prospective Employees

• Safety and Security Notices (https://orec.tamu.edu/clery/annual-security-report/)

• Training and Development

• USERRA (https://www.dol.gov/agencies/vets/programs/userra)

• Nondiscrimination Notice