House of Blues Operations Project Manager - Special Partners in United States
Who we are.We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
For highly skilled Operational Leads, Client Support, and Event Specialists looking for a challenging role and growth in the organization, the Special Partners Operations Project Manager role is an exciting position that sits on the cutting edge of support for Ticketmaster’s growth initiatives and Secondary Market expansion.
The Special Partners Division supports a variety of clients including but not limited to:
Live Nation (Best Practices, Standardizations)
Sponsorship Support (i.e. T-Mobile, Verizon, ParkWhiz, etc.)
National Account Support (i.e. FELD, VEE, WWE, etc.)
Operational Liaison for Credit Card Sponsors (Citi)
Major Sports (MLB, NBA, NHL, NFL)
TMMusic initiatives (PBR, UFC, etc.)
National Promotion offers (weekly and season campaign support)
Consultation and support on non-primary ticket initiatives (Platinum Tickets and TM+)
The Operation Project Manager will primarily oversee and manage requirements gathering, spec development and distribution, spec review and QA, and Operational fulfillment & settlement requirements for assigned national tour projects initiated through TMMusic, National Accounts (LN and TM), as well as a variety of additional business segments.
Requirements gathering includes attending meetings with Artist Management, Promoters, and key contacts within the TMMusic & Segment Teams to properly set configuration and timeline expectations based on project complexity and Client requirements.
Spec creation, review and distribution includes providing involved TM local markets with critical configuration information in a timely manner and provide a means to clarify and/or facilitate required settings through email, conference calls, or meetings prior to onsale.
What the job is:
Primarily responsible for supporting TM local markets, channel support groups, and other internal TM departments related to general Event Management questions, support and diagnostics for standard events and advanced products.
Responsible for working closely to support offers standardizations driven by the National Accounts Client Support Team (i.e. VEE, FELD, Globetrotters, The Nutcracker, etc.)
Work with the Event Analyst group to facilitate daily onsale coverage for US and International groups.
Partner with CDDs, Client Support Directors, Support Managers/Event Programming Manger, and field reps to facilitate new product integration & Best Practices into daily Event Management workflow.
Work with Strategic Business Development teams to support sponsorship and strategic business alliances.
Spec and QA VR tool applications related to Event Programming.
Fielding of ad hoc EM support requests (Jira service desk).
Ongoing support including but not limited to Citi, National Promotions (weekly and season campaigns), Platinum tickets.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains process / metrics / reporting systems by researching and resolving problems; maintaining system integrity and security.
Contributes to team effort by accomplishing related results as needed.
Primarily operates with internal TM development teams related to consulting and test events required for new product & tm.com releases and feasibility.
Helps define reference for team members and customers by writing documentation; providing support and help.
The Operation Project Manager will also liaison with key TM Operational support groups to ensure tour fulfillment and settlement requirements are executed properly. Knowledge extends to host & online databases. Requirements include the following:
Membership Bundles / Upsell
Complex Mask structure
Ticketmaster One (reporting)
What a qualified candidate should possess:
Bachelor’s degree or equivalent experience desired.
Must have minimum of 2 years Event Programming experience.
Proven problem-solving skills
Demonstrated ability to think outside the box and generate creative solutions
Must be able to have topic related discussions with each of the groups you work with, understanding the results of those conversations
Excellent verbal and written communication skills with exceptional attention to details
Flexibility that allows effective teamwork with people at all levels of the organization
Proven ability to communicate effectively with both business people and software engineers
Ability to negotiate for competing resources and to generate consensus among multiple priorities
Can work independently while working collaboratively
Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities
Demonstrated desire to identify and pursue alternatives to meet goals
Must be resourceful and able to negotiate your needs from the company
Experience with of Event Programming toolset: Tour Tool, Ticketmaster Classic & host applications related to Event Programming, EventPro, EMT (Event Management Tool).
Must be experienced in Microsoft Word, Excel, Outlook and other applications
Basic HTML preferred.
Functional knowledge of TM Channels: ticketmaster.com, livenation.com, TM One; TM One Events, TM One Reporting.
Equal Employment OpportunityTicketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.
Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.