SSP America Restaurant General Manager Toronto Pearson Airport in United States
$55K - $65K / year + Quarterly Bonus Potential
Full Benefit Package
Free Meal while Working
SSP Canada operates several restaurants throughout Toronto Pearson International Airport located in Mississauga, ON. Our restaurants include: Tim Horton’s, Freshii’s, Boccone, Mill Street, Camden, Urban Crave, Tap & Pour, Dirty Bird, Distillery Food Hall, Built Burger, Upper Crust.
We are passionate about bringing cool, authentic restaurants t o airports that reflects a taste of place.
The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Director of Airport Operations.
Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations
Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews
Implements and maintains guest service standards and/or brand specifications and grows business within the airport.
Responsible for handling guest complaints/comments, and using them for making improvements
Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels
Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same
Drive management team/direct reports and hourly team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to management team/direct reports and hourly team members accordingly
Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations
Communicates company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner.
Ensures proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping
Manage conflict and successfully resolve uncomfortable situations with clients, customers, peers, and direct reports
Work under pressure and deal with high stress situations while exercising sound judgment and decision making
Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability
Uses experience to identify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure results
Maintains adherence to all company policies and procedures, as well as state health/sanitation standards
Performs general clerical functions within the business/restaurant(s), which include payroll, accounts receivable and accounts payable, scheduling, and operating statements
Computes and records charges, refunds, cost of lost or damaged goods, and similar items
Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer
Performs any other duties as assigned by supervisor
Skills and Other Requirements
Minimum of three (3) years of increased restaurant/food service management and/or franchise operations experience with direct P&L responsibilities, or an equivalent combination of education and experience
Minimum of three (3) years demonstrated proficiency with MS Office Suite applications including Word, Excel, and PowerPoint, as well as Point-of-Sale (POS) systems
BS or AS degree strongly preferred, or equivalent coursework
Full Service and/or Quick Service restaurant experience preferred
Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the SSP corporate offices
Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
Ability to effectively influence through knowledge, relationship management, and trust
Ability to conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness
Excellent written and verbal communication, including delivering presentations at public meetings.
Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
At SSP Canada we believe if we take care of our employees, our employees will take care of our passengers. That’s why we offer competitive benefits, and our first source for filling management positions is our internal team.
Health & Prescription, Dental, Vision, and Life Plans
Paid Public Holidays & Vacation
RSP (Retirement Savings Plan)
Awards and Recognition