Job Information
Forward Air RPA Developer in United States
Position: RPA Developer
Job Description:
Forward Air is seeking a talented and experienced ServiceNow RPA Developer to join our growing team enterprise IT team. This role involves collaborating with various teams to understand business requirements and develop efficient Robotic Process Automation (RPA) solutions using the ServiceNow platform. Responsibilities include designing, implementing, and customizing RPA workflows, conducting testing, and debugging, monitoring and maintaining existing bots, and identifying automation opportunities.
Core Responsibilities & Duties:
Collaborate with cross-functional teams to understand business requirements and translate them into efficient RPA solutions within the ServiceNow platform
Design, develop, and implement RPA workflows, bots, and automations using ServiceNow’s RPA capabilities
Customize and configure ServiceNow RPA modules to meet specific business needs
Conduct thorough testing and debugging of RPA processes to ensure accuracy and reliability
Monitor and maintain existing RPA bots, troubleshoot issues, and optimize performance
Work closely with business analysts, process owners, and stakeholders to identify automation opportunities
Provide technical expertise and guidance on RPA best practices and methodologies
Document RPA processes, workflows, and configurations
Stay up to date with ServiceNow releases and enhancements related to RPA
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field
Minimum of 2 years of hands-on experience in Robotic Process Automation (RPA) within the ServiceNow platform
ServiceNow Certified Implementation Specialist - Robotic Process Automation (CIS-RPA) certification preferred or equivalent in ServiceNow
Skills:
Proficiency in ServiceNow Studio, Flow Designer, and Integration Hub
Strong understanding of RPA concepts, including process mapping, workflow automation, and bot development
Excellent problem-solving skills and attention to detail
Ability to work independently and collaboratively in a fast-paced environment
Effective communication and interpersonal skills
Forward Air is an Equal Opportunity Employer.
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team