Job Information
Jacent Strategic Merchandising RSM Operations Support Coordinator in United States
The RSM Operations Support Coordinator role supports our Retail Service Merchandising department, vendors, and our employees. This role will be responsible for providing effective customer service for all internal and external customers by communicating with field staff, generating reports, data entry, and a variety of other sales support duties. The RSM Operations Support Coordinator position will also be responsible for assisting with project management and coordination between multiple internal and external stakeholders.
Essential Duties & Responsibilities
Provide internal support and guidance to field employees and customers
Coordinate with several departments, including but not limited to Buying, Customer Service, Distribution Centers, Customer Development and internal field teams, on various projects and initiatives
Assist with project management for field and internal departments
Create, maintain, and communicate schedules and milestones for field projects; ensuring goals are met while problem-solving issues and understanding when to escalate for additional support
Ensure a timely and professional response to incoming inquiries
Advise on company information related to field operations
Administrative tasks – data entry, database maintenance, electronic filing
Enter and maintain order information into company systems
Collect and analyze data to prepare reports and documents
Effectively maneuver through multiple system screens, utilize available departmental tools/information, and request assistance as needed
Understand and demonstrate safe work practices at all times to ensure a safe work environment
Comply with all company policies and procedures
Complete special projects and other duties as assigned by your supervisor
Knowledge, Skills, and Abilities
Strong critical thinking, problem analysis, and problem-solving abilities.
Excellent verbal and written communication skills with an ability to work with all levels of staff and management
Strong analytical and data analysis abilities
Self-motivated with critical attention to detail, work accuracy, and deadlines
Ability to handle multiple projects and tasks, and prioritize with exceptional organizational skills
Good interpersonal skills
Service-oriented with a history of building excellent customer relationships
Ability to work in a team environment as well as independently
High technical aptitude for systems and data – high proficiency with Excel and other data analytic systems/software
Experience and Credentials
High School Diploma required; an associate’s or bachelor’s degree preferred
Minimum 1 year of customer service and/or administrative experience
Experience working within hardlines, consumer products-related industries (retail, wholesale, and/or grocery channels preferred)
Project management support experience preferred.
Experience and high proficiency in computer & technical skills – Microsoft365 including Word, Excel, Outlook, PowerPoint, and web browsers like Google Chrome. Advanced excel skills highly desired.
Experience and proficiency in technical and ERP and other system skills – preference of knowledge and skill with NetSuite