Job Information
First National Bank of Omaha Sales Support Associate- located in Omaha, Lincoln, Des Moines, Kansas City in United States
ABOUT FNTS
As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.
Our culture and our employees are the heart of our story – and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Our Modern, Flexible Workplace:
We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!
It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in FNBO’s 8 state footprint.
Summary of the Job:
Company Overview:
With over 29 years in the managed IT services industry, First National Technology Solutions (FNTS) is a leading provider of flexible, customized hosted and remotely managed services. Operating a state-of-the-art data center and offering customized solutions and best-of-breed technology, FNTS is a nationally recognized leader in managed IT services. With a classic Midwest culture, FNTS employs an expert team who place high value on work ethics and personalized customer service.
FNTS is a subsidiary of First National of Nebraska Inc. (FNNI), a $30 billion multi-state holding company headquartered in Omaha, Nebraska, with a strong heritage of banking excellence that dates back more than 160 years.
About This Role:
Job Overview
The Sales Support Associate is a member of the Sales Team reporting to Sales Leadership. Active engagement with Company Leadership, Account Executives and Sales Engineers, the Sales Support Associate is responsible for company forecast report generation, supporting RFP responses and coordination of Customer contract documentation. This includes preparing Contracts and Addendums to Service Orders. Sales Support Associate will monitor ServiceNow tickets for required Sales actions, drafting Addendums as required to facilitate customer requests. Sales Support Associate will be asked to assist Sales Executives with coordination of RFP responses and administration of Loopio. Sales Support Associate is the company SalesForce administrator, report developer and support focal. Additionally, the Sales Support Associate will interface with company marketing team to develop SalesForce data pulls to support company campaigns.
Candidates for this position must have experience with Windows or Office 365 (Word, Excel, Outlook), be able to work independently, with a sense of urgency, with attention to details, and always on the lookout for process improvement.
Key Responsibilities
Draft contract documents with consistency and uniformity which will transfer into customer billing
Monitor ServiceNow Sales Queue and action Sales Tasks engaging Sales Engineers and drafting documents as required
Assist Sales Teams with coordination and completion of RFPs and application of Loopio
Track outstanding contract documents
Work with SalesForce Team to submit change requests and coordinate regular dialog
Write and maintain process documentation for Sales functions
Assist Sales Team with research and reports as required or requested by customer
Assist Finance with research as requested
Work as part of a multi-disciplinary team onboarding new customers efficiently with standard processes
Occasional after hours and weekend support
The Ideal Candidate for This Role:
Job Qualifications
Self-motivated and able to work independently
Excellent communication skills (written, verbal and presentations)
Experience working with RFPs, response management solution experience, Loopio preferred
Knowledge of Excel, Word, Outlook
Paralegal experience preferred
Strong tendencies toward Structure, Process, Predictable, Practical Thinker
Experience with SalesForce administration required
Experience with CMDB process; ServiceNow preferred
Team Player
Lives in Omaha preferred, Lincoln, Des Moines, Kansas City optional
Compensation:
Compensation range (base pay): $86,340.00-$142,460.00
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .
For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20241080
Equity, Diversity, & Inclusion:
FNTS is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. We strive to reflect the diversity of the communities we serve in the makeup of our workforce.
See the full FNTS Equity, Diversity, & Inclusion Statement here (https://www.fnbo.com/about-us/inclusion-diversity/)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster.pdf) to download 'EEO is The Law' Self-Print Poster
Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_federal_contractors.pdf) to download 'EEO is The Law' Supplement for Federal Contractors
Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo_poster_gina_supplement.pdf) to download 'EEO is The Law' GINA Supplement
FNTS is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNTS follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.