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3M Senior Analyst with German - Customer Relationship Management in United States

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

The Impact You’ll Make in this Role

CRM Senior Analyst (Customer Relationship Management) allows businesses to manage business relationships and the data and information associated with them.

Senior Analyst is the first contact line for business. Service delivery provided by CRM Senior Analyst contains of processes like: Managing Provisional accounts database in Salesforce. CRM analyst process account requests received from 3M Sales representatives from business (scope includes EMEA region). The analyst manage all kind of requests in Salesforce.

From person on this position high level of customer service, prioritization and team work skills will be required. 

Here, you will make an impact by:

  1. Administrating in Salesforce for Europe region. Activities provided by our team are:
  • Creating new Salesforce users

  • Updating existing users

  • User deactivation/ reactivation

  • Creating/Managing reports/dashboards, public groups and queues

  • Providing business support on Salesforce platform (including mass data loads)

  • Coaching users

  1. Continuous improvement of processes and Lean Six Sigma project coordination.

  2. Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge.

  3. Participate in deployment of new systems including all necessary testing activities depending on process supported

  4. Could take on some Team Leader responsibilities during Team Leader absence

    Your Skills and Expertise:

  • Bachelor’s degree or higher

  • English and German at minimum B2 level

  • Min. 2-3 years of equivalent work experience (depending on the process: in Supply Chain, Pricing, CRM, Project Management, Salesforce, Reporting, Finance, Customer Service)

  • Beneficial will be previous experience working with specific process system or specific methodology (depending on process: SAP, Salesforce, JIRA etc.)

    Supporting Your Well-being:

  • Work Your Way (remote/hybrid/office)

  • 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a respectful, inclusive and friendly environment with open door policy

  • Professional training and onboarding package

  • Supporting your professional development, possibility to gain certifications/co-founding studies

  • Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

  • Internal integration events

  • Holiday Bonus

  • Christmas Bonus

Learn more about 3M’s creative solutions to the world’s problems at or on Twitter @3M.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at or on Twitter @3M or @3MNews.