Shire Jobs

This position is partially based in the Alpharetta, GA office.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com ).

Watch the " What We Do " video on our website: https://www.publicpartnerships.com/about-us/#

Duties & Responsibilities:

• Provides excellent customer service to all customers.

• Fields incoming help requests from end users via a variety of intakes.

• Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident.

• Records, tracks, and documents the Incidents and requests in the ticketing tool. Ensures all successful and unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket.

• Accesses software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.

• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

• Evaluates documented resolutions and analyzes trends for ways to prevent future problems.

• Identifies and escalates critical incidents.

• Participates in an afterhours on-call rotation.

• Other duties as assigned.

Required Skills:

• Strong written and oral communication skills.

• Interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

• Strong documentation skills.

• Ability to absorb and retain information quickly.

• Experience supporting VOIP telecom devices.

• Basic knowledge of switches and network devices.

• Ability to present ideas in user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Analytical and problem-solving abilities.

• Ability to prioritize and execute tasks in a high-pressure environment.

Qualifications:

Education: HS Diploma or equivalent required

Experience: Relevant Work Experience required

Certification: Relevant Certification is a plus

Working Conditions:

Remote or Office setting

Compensation & Benefits:

• 401k Retirement Plan

• Medical, Dental and Vision insurance on first day of employment

• Generous Paid Time Off

• Tuition Reimbursement Program

• Employee Assistance Program and more!

• The base pay listed may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.