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American Express Sr. Manager - Loyalty Business Development in United States


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services- Business Development & Partnerships team is focused on building strong partnerships with great brands that truly differentiate our card products and deliver compelling partner-funded value to our Card Members. This organization is responsible for making membership essential by creating and delivering world class marketing through the sourcing and delivery of relevant, differentiated products & benefits that drive demand and inspire engaged card members to deepen loyalty. The Business Development team is responsible for identifying, negotiating, and launching relevant, new partnerships that deepen Card Member loyalty and membership across the Blue Box.


The Senior Manager, Loyalty Business Development will support the organization’s efforts to drive partner sourced value and create new revenue opportunities via the expansion of existing and the creation of new partnerships. This role will innovate upon ground-breaking strategies as it relates to loyalty and membership, including building out pipelines, packaging up assets, and effectively selling that vision to new and existing loyalty partners and ensuring flawless project management and execution to support Card Product refreshes, value injections, and strategic member recognition programs across business units.

This role will work cross functionally with several groups across American Express including Consumer & Commercial Card Product Management, Membership Rewards, Global Merchant Services, Finance, Consumer & Commercial Marketing, Global Advertising & Brand Management, Analytics, General Counsel’s Office, Line of Business Compliance Officer, and more.

Key Responsibilities:

  • Evaluate the competitive landscape and use data to assess and source external company partnership opportunities in line with loyalty and benefit strategy

  • Develop, sell-in, and drive the go-to-market strategy for benefits and new loyalty program initiatives

  • Partner with Finance to create internal and external cost benefit analyses

  • Drive complex negotiations with new and existing merchants to deliver value to our partners, Card Members and shareholders

  • Partner with marketing teams to drive meaningful results and project manage development of marketing assets

  • Manage relationships post-launch and support key existing partnerships as needed

  • Cultivate strong working relationships across the Blue Box to drive results


  • The ideal candidate is a proactive, strategic, organized, and results oriented individual

  • Strong analytical, business & financial skills with ability to develop and evaluate revenue models

  • Experienced partner manager with a proven ability to sell-in ideas

  • Ability to build relationships, influence, and partner effectively with cross-functional teams

  • Proven track record in navigating opportunities through complex negotiations

  • A strategic mentalitywith a strong aptitude for innovation and comfort in creating concepts from a blank canvas

  • Project management skills and the ability to manage multiple priorities/projects

  • Exceptional written, presentation and verbal communication skills

  • Track record of driving results and exceeding goals

  • Previous experience in business development and a plus


Salary Range: $90,000.00 to $165,000.00 annually sales incentive equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: United States

Schedule Full-time

Req ID: 22031790