Shire Jobs

Technical Documentation and Program Coordination Manager - 100% Remote (REF1627S)

• Full-time

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

• Create, update, and maintain a wide range of technical documentation, including but not limited to project plans, user manuals, system specifications, and process documentation.

• Work closely with IT project managers, subject matter experts, and other stakeholders to gather and verify information necessary for documentation.

• Provide project management support for a high visibility, high priority program for modernization effort to migrate off of mainframe technology.

• Provide support at the program level, coordinating between project managers and project stakeholders.

• Ensure all documentation is accurate and precise and adheres to industry standards, regulatory requirements, and best practices.

• Implement and manage version control procedures to track changes and updates to documentation.

• Review and edit documents for content, grammar, style, and consistency.

• Create and incorporate diagrams, charts, and illustrations to enhance the clarity of technical documentation.

• Responsible for developing the schedule to ensure the timely completion of the task’s milestones and final acceptance.

• Oversees various highly complex tasks.

• Assisted with project reporting and developed program-level reporting.

• Coordinates with the Project Stakeholders to ensure problem resolution and customer satisfaction.

The ideal candidate will have the following skills, knowledge, and attributes:

• Coordinate between multiple project managers.

• Coordinate with divisions and offices that are users of the systems being migrated or moved.

• Provide detailed reporting of project status, schedule, costs, resources, risks, issues, etc.

• Prepare performance reports.

• Prepare activity and progress reports regarding all project and program tasks.

• Facilitate project productivity and success by removing impediments.

• Apply knowledge of the best practices for project administration to key duties, including task planning and progress reporting.

• Oversee the completion of project tasks and monitor adherence to perpetual project management process standards.

• Follows up on open items and track issues.

• Will onboard and off-board member projects within the program.

• Will deliver presentations in executive leadership meetings.

• Collaborate with cross-functional and agile teams to improve performance and achieve desired outcomes.

• Monitor each assigned task, implement and assure adherence to task-level quality and methodology standards, and keep the stakeholders abreast of all problems and accomplishments.

• Track and report project and program budgets.

Qualifications

• 5 years of relevant work experience.

• Project management experience (preferred).

• Ensure all documentation is accurate, precise, and adheres to industry standards, regulatory requirements, and best practices.

• Implement and manage version control procedures to track changes and updates to documentation.

• Review and edit documents for content, grammar, style, and consistency.

• Create and incorporate diagrams, charts, and illustrations to enhance the clarity of technical documentation.

• Experience with managing a high visibility, high priority project or program.

• Excellent presentation skills and communication skills (verbal and written).

• Waterfall, Agile, Hybrid project management methodologies

• Ability to anticipate problems and work to mitigate the anticipated problems.

• SharePoint end user experience is highly preferred.

Clearance Requirements:

• Must be a US Citizen

• Applicants selected will be subject to a security investigation and must meet eligibility requirements to obtain and maintain a security clearance.

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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