Job Information
Copeland Technical Product Manager - Mobile/SIM in United States
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Job Description
The SIM Technical Product Manager is responsible for overseeing the overall use and spend of SIMs related to the Cargo Solutions business. This position must coordinate closely with hardware engineering, software engineering, product management and supply chain to ensure Copelands’ cost-effective procurement of SIMs and data plans. The position must actively audit data usage of SIMs utilized in Cargo products to assure optimal utilization and correct billing. The selection of specific SIMs for use in specific device types is determined by collaborating with product management and engineering.
Job Responsibilities
Work with product management and Engineering (HW and SW) to determine normal usage (KB) per device type and reporting interval. Determine worst case scenarios in combination with supplier rate plans to provide realistic margin analysis.
Once normal data usage is established, review all existing agreements, and recalculate cost estimates. Work with SW and Finance to update data costs.
Maintain and distribute to product management and Engineering updated roaming lists to ensure devices will work in the geographical regions we serve.
Seek new opportunities with SIM providers which are advantageous to Copeland.
Schedule quarterly meetings on connectivity success.
Engage with Technical Services and Customer Success to identify and quantify customer field issues that may be related to roaming issues.
Maintain business relationship with all existing SIM providers used in cellular trackers, including but not limited to.
Coverage/Roaming Spreadsheets
Roaming Partners
Cellular Mode
Country
Raw SIM and data costs for devices in field
SIM Active state negotiation, including:
Test Stage conditions
Active Condition
Expiration, transition to active conditions.
Business and Technical points of contact
Point of contact for emergencies and real-time debug sessions
Cost studies and evaluation of new SIM features
Investigate competitive SIM providers on an annual basis to yield 2 primary suppliers, considering:
SIM Cost reduction
Coverage improvements
Reliability improvements
SIM Qualification and Integration into NPD of new cellular products.
Ensure form factor, voltage and temperature level, preproduction verification by Engineering and QA
Ensure contract manufacturers proper utilization of SIMs
Audit bills and investigate discrepancies between expected data use and actual data use.
Leverage data from SIM provider and Oversight to rationalize each cellular bill.
Initiate corrective actions on SIM use by device or organization that may have led to excessive SIM data use.
Manage SIM costs to budget.
Communicate SIM network real-time update information to engineering/QA/tech support.
Triage high data alerts and take action to deactivate if necessary. This needs to be directed within a 24/7 work group.
Capture and report on high data occurrences to support modifications to our deactivation filters.
Required Education and Experience
Bachelor's degree in engineering or other technical field
5+ years of IoT/connected product experiences in technical, product management, supply chain, or finance area
Strong financial acumen
Innovative, data-driven problem solver
Preferred Education and Experience
MBA or master’s degree
Mobile Industry
Flexible Work Schedule – Remote Work Option and Core Hours
This role has the flexibility of a remote work option up to three days a week and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00 AM - 3:00 PM. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.
About Our Location
Our Cold Chain business unit, headquartered in Kennesaw, is the leading provider of electronic controls
and optimization services for supermarket, convenience store, restaurant, and refrigerated transportation customers and the OEMs that serve them. The business unit is comprised of multiple acquisitions organized to add value to Copeland’s world-leading products through control, connectivity, and remote
monitoring. The business generates half of its revenue outside of North America and employs over 1,200 people globally. Headquartered in the Greater Atlanta area, the business has major operations in Minnesota, Italy, Mexico, Brazil, China, and the Philippines. The Cold Chain business helps ensure that
food safely and efficiently travels from farm to fork. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Kennesaw location.
#LI-hybrid
#LI-YM1
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.