Job Information
Public Partnerships LLC Vice President of Operations in United States
Vice President, Operations
Responsibilities:
Leads the customer-facing operations of PPL in New York, including Customer Service, Provider Support, Escalations, Implementations, Enrollment, Quality Improvement, and Fulfillment.
Responsible for driving customer outcomes, including enrollment and activation into NY FMS
Leads the revenue center in the operations organization that partners with major state clients on referral projections that lead to revenue generation.
Leads the largest team of the six operations organization teams – the I&A team that meets with prospective consumers to provide the support necessary to become a PPL customer.
Implements and manages a company-wide organizational structure that maximizes productivity and effectiveness of I&A services to customers.
Remains abreast of national best practices, trends and developments in Information and Assistance and support brokerage, represents PPL, and its interest in national I&A forums.
Acts as a national subject matter expert on Information & Assistance and support broker services. Provides expert consultation both internally and to state/client partners.
Leads, manages, and develops the I&A team.
Works cross-functionally to identify, develop (if necessary), and implement best practice tools and processes to enhance the effectiveness of I&A service delivery.
Establishes measurement processes and success metrics for I&A services; and holding him/herself and the team accountable to achieving measurable goals.
Manages costs of I&A, participating in budgeting process.
Contributes to PPL Business Development activities, helping win new business through the creative and effective utilization of I&A services.
Works cross-functionally to ensure the needed support and tools are provided to the I&A team by other areas of the organization.
Engages in strategy development and collaborating on efforts to improve overall organizational effectiveness.
Provides thought leadership inside and outside the company on I&A services.
Represents PPL in client meetings, conferences, and other forums as needed, to support and advocate for I&A services.
Understands contractual requirements related to I&A services and ensures Public Partnerships’ compliance with such requirements.
Ensure written policies and procedures are in place and followed for I&A services staff.
Leads quality management, audit, and process improvement activities.
Required Skills:
Proven leadership, management, and written and verbal communication skills.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Ability to engage and develop relationships with multiple agencies and organizations.
Ability to prioritize work and meet deadlines.
Ability to establish and maintain professional relationships with federal, state and county agencies as well as the public.
Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.
Understanding of return on investment as it relates to strategies and product offerings for I&A services.
Ability to introduce new revenue generating and cost saving concepts pertaining to I&A services.
Ability to forecast cost savings and revenue opportunities based on data analytics.
Ability to analyze data and identify trends.
Cross functional matrix management in support of strategies, goals, and objectives
Ability to partner with other cross functional managers to ensure firm operating margins are achieved and support the efforts of the I&A team.
Ability to lead a team in achieving shared goals.
Excellent written and verbal communications skills required.
Qualifications:
Education & Experience:
Bachelor’s degree required, with a master’s degree preferred.
Area of study: Business Administration, Healthcare Administration, Social Work, or similar.
Commensurate experience is an acceptable substitute for area of study.
15+ years of Senior Health Care Management Experience, preferably in service delivery through case managers or I&A providers; 5+ years of demonstrated supervisor experience.
Working Conditions:
Office setting or remote.
Some in-state and out-of-state travel required.
Candidate must be based in New York.
Supervisory Responsibility (If applicable):
- A minimum of five direct reports.
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.