Job Information
Thomas Jefferson University Patient Services Associate I, Float (FT, Rotating) - Jefferson New Jersey in Voorhees, New Jersey
The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information. The PSA I supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC
Greets and interacts with patients/visitors in a professional manner, on phone or in person
Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate
Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards
Other duties as requested or assigned.
HS Diploma or equivalent required
Customer service and/or patient facing healthcare experience preferred
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.