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Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. Schedule Weekly Hours: 40 Gundersen Health System has an exciting opportunity to join our team as an Application Analyst or Application Analyst Senior. Join an amazing team working at a mission focused organization where you can make a meaningful contribution to improving the health of patients. This position will share responsibility for coordinating Epic initiatives and regulatory projects. What's Available: Fulltime, 80 hours biweekly (1.0 FTE) Monday-Friday core business hours with on-call and off-hours support as needed Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for go-live support initiatives. An Ideal Candidate Will Have: Bachelor's degree in IT, or a related field or equivalent years of experience and education At least 4 years of relevant work experience Strong Organizational, analytical, and critical thinking skills Familiarity with Epic key initiatives, Epic Care Everywhere What You'll Get? Competitive Compensation: Enjoy an attractive salary based on your years of experience ensuring your skills and dedication are valued and rewarded Comprehensive Benefits include Medical, Dental, Life Ins, HSA/FSA, 401K (with 401k match and a base contribution), PTO, EAP, Tuition Reimbursement Program, and more We offer a work environment that supports you personally and professionally and a work culture where you are valued and appreciated Professional Development Opportunities & Career Development Center Unlimited potential at one of the leading health systems in the midwestern United States About Us: Gundersen Health System is a physician-led, not-for-profit healthcare system that includes a teaching hospital; community clinics; affiliate hospitals, clinics, and nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. We serve more than 500,000 residents throughout 19 counties throughout western Wisconsin, northeastern Iowa, and southeastern Minnesota. Our La Crosse, WI main campus is a 325-bed teaching hospital, tertiary referral center, and a Level II Trauma Center. Gundersen is the designated Western Clinical Campus for the University of Wisconsin School of Medicine & Public Health. We are consistently ranked in the upper 5 percent of hospitals in the country by independent healthcare ratings organizations and our mission is to deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees. Job Description: Configures, implements, supports and maintains applications and technical integrations to meet the needs of the organization. Is a subject matter expert on moderate to complex application and data integration issues. Serves as a coordinator and customer service representative between business operations, information technology, leadership, system users and vendors. In ITDS, we are committed to a culture of service to all that is built on the foundational values of respect, transparency, and trust. The culture of service includes providing excellent customer service to the end-users by adhering to these principles: In every interaction, display active listening and communicate in a clear, respectful, and timely manner across a variety of channels (in-person, phone, email, live chat, etc.). Maintain an empathetic, calm and professional attitude toward colleagues and end users. Collaborate within and across teams and departments to resolve issues quickly and efficiently. Major Responsibilities: 1. Troubleshoots and resolves complex application issues and provides end user support. 2. Monitors and Troubleshoot applications for issues in connection with maintenance, upgrades and implementations. 3. Apply knowledge of best practices and how own area integrates with others. Assists in performing moderate to complex business process design, reengineering and documentation for new technology. 4. Interprets internal and external business challenges and recommends best practices to improve products, processes, or services. A mentor to other colleagues. 5. Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. May lead functional teams or projects with moderate risk and/or complexity. 6. Assists others in solving complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions. 7. Impacts the achievement of customer, operational, project, or service with large scale objectives; work is guided by functional policies. 8. Communicates difficult concepts and negotiates with others to adopt a different point of view. 9. Use awareness of department and system initiatives and drives decision making while maintaining a positive relationship with the customer. 10. Performs other duties as assigned. Education and Learning: REQUIRED Bachelor's degree or equivalent years of experience and education Work Experience: REQUIRED Four years' experience License and Certifications: N/A Age Specific Population Served: N/A OSHA Category: Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials. Environmental Conditions: Not substantially exposed to adverse environmental conditions (as in typical office or administrative work). Physical Requirements/Demands Of The Position: Sitting Continually (67-100% or 8 hours) If you need assistance with any portion of the application or have questions about the position, please contact or call 608-775-0267 Equal Opportunity Employer EEO/AA/Veterans/Disabilities