Job Information
Express Employment Professionals Call Center Agent in Warsaw, Indiana
Job Title: Collection Call Center Agent
Location: Warsaw, Indiana
Company: Express Employment Professionals
Job Type: Full-time, 1st Shift
Pay: $14.00 per hour + Commission
Job Summary: Express Employment Professionals is seeking a detail-oriented and motivated Collection Call Center Agent to join our team. The ideal candidate will be responsible for making outbound calls to collect delinquent payments and handle inbound calls from customers.
Key Responsibilities:
Make outbound calls to collect delinquent payments
Handle inbound calls from customers regarding their accounts
Maintain accurate records of calls and payments
Follow company policies and procedures for collections
Provide excellent customer service and handle customer inquiries
Meet or exceed call quotas and performance targets
Work collaboratively with team members to achieve goals
Ensure compliance with state and federal collection laws
Qualifications:
High school diploma or equivalent
Proven experience in a call center or collections role
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Ability to handle rejection and maintain a positive attitude
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work in a fast-paced environment
How to Apply: Please contact Express Employment Professionals at:
Phone Number: (574) 267-6760
Email: sarah.stevens@expresspros.com
Website: Express Employment Professionals - Elkhart