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Western Union Digital Relationship Manager in Warsaw, Poland

Digital Relationship Manager – Warsaw, Poland

Are you excited about an opportunity to interact and manage a portfolio of clients offering them ground-breaking digital solutions? How about working for a global company where you can offer business-to-business client’s digital solutions in a wide range of currencies on an ever-growing platform? Join Western Union as a Digital Relationship Manager.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by trust and respect

As part of Western Union Business Solutions (WUBS) Digital Relationship Management (DRM) team you will play a key part in delivering an excellent client experience across an extensive regional portfolio of digital customers. Working on our “Edge” platform, we’ll look to you to achieve regional targets through increasing online sales, customer reactivation and retention. Leveraging centrally generated reports to target and contact clients you will handle inbound and outbound calls, you will migrate, adapt, nurture, and support your clients, cross-selling, and up-selling intangible foreign exchange products. You will work alongside internal teams, implement regional business plans and campaigns, all while suggesting and identifying improvements within the platform. As part of a very experienced team with high ambitions, you will also be part of the process of servicing and settling hedge clients.

You will be motivated and driven with a desire to succeed and with a proven track record of selling and serving remote clients to achieve sales targets. Your confident and can-do attitude will fit well within the team. Knowledge of international payments and foreign exchange products and services would be an advantage but is not compulsory, your drive and tenacity will ensure you succeed in this role. Due to the portfolio of clients, you will manage it is essential you are fluent Polish and communicative English languages.

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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