Job Information
ACCO Brands IT Operations Support Analyst in Warsaw, Poland
Achieve. Create. Collaborate. Organize.
Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.
Job Summary
The Operations Support Analyst will work closely with the Business Services Manager and other staff within the local Business Services Organization to provide end-user support for all WAN/LAN-based software applications, will provide hand on operational support for the IT Operations group and Help Desk analysis, and assist in the development and maintenance of network communications.
Responsibilities
Will provide first lead to operations support group in daily Server/PC support.
Utilizes knowledge of LAN/WAN systems to help plan and install internal networks.
Assists IT Engineering in configurations and implementations of network hardware.
Communicates with Subject Matter Experts in other IT Departments.
Helps testing and evaluating network systems to eliminate problems and make improvements.
Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to WAN / LAN.
Recommends and schedules repair and maintenance actions.
Follows the guidelines for change control and any required configuration management.
Administers issue logs.
Recognizes and adapts to new developments in Information Systems Technology.
Helps supporting and maintaining the current set of business software applications supporting the business activity of the local unit, including, but not limited to, the local ERP system with its interfaced or otherwise related software applications.
Qualifications
Good understanding of operational procedures for PC support, Help Desk support, servers, Windows operating systems as well as network engineering and troubleshooting concepts.
Ability to work independently for problem solving and in team with other IT Departments to provide support to end users group, relying on experience and judgment to plan and accomplish goals.
Good understanding of application and infrastructure architectures in broad sense, as it related to computer hardware and software, operating systems, relational databases and client/server concepts.
Good communication skills, both oral and written.
Proficiency in preparing reports of technical information to provide status of operations support.
Ability to perform engineering design evaluations and implementations of these designs to support infrastructure hardware and software.
Ability to record all reported problems and perform first level problem determination before escalating to other support areas.
Troubleshooting ability and logical thinker with good planning knowledge.
Good business knowledge and understanding interactions with other Organizational Groups and the leaders within those groups.
Willingness to apply in learning exciting new technologies and modern environments.
About Us:
You know our brands. You love our brands. You just may not know they are ours.
If you have touched a PowerA® gaming controller, a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of over $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.
Apply now and build a successful future with ACCO Brands.
Click here (https://www.accobrands.com/careers/working-with-us/) to learn more about our employee benefits.
More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at www.accobrands.com.
Equal Opportunity Employer
At ACCO Brands, we are committed to providing an environment of fairness and mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical and mental disability, veteran status, and any other characteristic protected by applicable law. ACCO Brands believes that a diverse and inclusive work environment is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
AODA
Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy. Applicants are asked to make their needs known in advance.