Job Information
RELX INC Sales Support Generalist - German speaker in Warsaw, Poland
Location: Wroclaw
Do you enjoy collaborating with people and organising exhibitions and events?
Are you committed and excited to make a difference?
Join our team and be part of the RX magic!
About our Team
We are in the business of building businesses so everyone can thrive. Our flagship global events are our pride and focus, and we are now building on these, creating year-round communities with shared passion and purpose, designed to help businesses and people grow continually.
About the Role
As a Sales Support Generalist, you will provide assistance in any of our 5 Sales Support functions. Customer Success, Data Management, Event Relations, Event Support and Events Fulfillment.
Responsibilities
Customer Success – providing exhibitor support, acting as the point of contact for all after-sales support
Data Management – managing and maintaining the RX database (lead generation, data enrichment, data cleansing and data validation)
Event Relations – working on non-revenue outbound calling campaigns (visitor invites, information dissemination, data verification, pre / post-show survey and matchmaking)
Event Support – providing inbound assistance for all call, e-mail and chat queries for all RX Events
Fulfillment – being responsible for the on-going oversight of all exhibitor media programs, logistics and overall execution against exhibitor customer experience, before, during and after the event
Requirements
Fluency in German and English
Be proficient in Microsoft Office
Possess excellent communication skills to interact with customers and C-Level executives
Have the ability to handle objections from customers
Be capable of multitasking and prioritizing tasks
Possess attention to detail
Have some experience in project coordination and stakeholder management
Demonstrate analytical, quantitative and deductive reasoning skills
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Access to a competitive contributory pension scheme and life assurance Tax-free childcare support Parental leave options Health screening and private medical benefits Season ticket loan
About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.