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Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Who are the GO-Tech team

GO-Tech (Global Operations Technologies) are part of the Warner Bros. Discovery Technology group and are responsible for the tech needed to run physical operations, globally. Their area of focus is around four main pillars:

• Tours & Retail

• Studio Operations

• Physical Security

• Global Real Estate

The Role

This role will typically span across the Tours & Retail and Studio Operations pillars. Tours & Retail supports our Global Retail, eCommerce and Tours businesses. Studio Operations are responsible for the technology supporting the smooth running of our Studio Operations facilities at Leavesden but must align to global strategies and initiatives.

As Technical Business Analyst for these key technology portfolios within GO-Tech, they will play an important role in the success of those teams. They will be a business process expert, spearheading technical analysis and functional analysis for complex global technology solutions.

This is a hands-on Technical BA role with strong appreciation of project management principles and processes. They will be working directly with BU process owners and stakeholders, as well as key project and technical managers to ensure alignment of technology solutions with global strategic roadmaps. The role requires excellent Business-Partner relationship management skills, as well as a good understanding of application infrastructure and system integrations.

This position is responsible for the development of technical requirements, process, integration/architecture maps, process automation and relative BA/Project documentation. They will be conducting user interviews and playing an active role in workshops with project stakeholders to elicit technical requirements and designs for projects and enhancements. Upon establishment of the requirements baseline, they will use their technical knowledge to support the subsequent phases of design, development, testing and deployment. This position will also provide analysis and expertise on global technology business transformation initiatives and associated business impact.

This a great opportunity to excel in a fast-paced environment, encompassing a diverse range of applications. You will have the chance to focus on initiatives within numerous business areas, across the whole application ecosystem and across multiple geographies.

Key responsibilities

• Technical expert, responsible for synthesizing technology solutions, through the interpretation of business requirements

• Requirements Gathering, Process Mapping, Capability Modelling, Gap Analysis, Impact Analysis, Business Process Transformation, and Change Management are all critical parts of this role

• Responsible for BA deliverables through project lifecycle; inclusive of design sessions, data interface and migration processes, data validation, building business scenarios for testing, reviewing test plans and ensuring the appropriate end-user acceptance testing is obtained.

• Champion business change in alignment to project strategy, to enable high solution adoption

• Identify improvement opportunities and contribute to project road-mapping

• Work with the business teams to identify key capability needs and identify potential challenges in realizing these

• Maintain excellent stakeholder management skills and sustainment of outstanding business partner relationships

• Assertively manage challenging conversations, maintaining transparency and trust with high-demanding business leaders

• Maintain understanding of changing business needs and the subsequent impact on process or technology

• Collaborates with technical resources and provide input to technical design specifications

• Liaises with internal & external technology teams, to ensure agreed business system features are properly implemented

Prior experience

Proven prior experience to successfully applying in-depth technical business analysis within retail environments, as well as a mixture of Digital and Operational systems will be of great value for the successful execution of this role. Prior experience in multi-geography implementations is required, due to the global and diverse nature of our portfolio. A solid understanding of complex application ecosystems with dependencies on digital product and financial integrations is highly desirable. Strong experience in any of the following will be considered advantageous:

• salesforce suite; implementations of Service, Marketing and Sales Clouds

• ticketing, websites, retail & eComm, warehousing, customer service and analytics

• operating within PCI landscapes

• dashboard tools such as Tableau or other reporting apps

• data lake structures

• working on projects with satellite project resources &/or vendors, across multiple time zones

• working within a high-paced customer-facing environment

About you

As a Technical BA, you will be passionate about your work and problem solving, with a motivation to deliver efficient business analysis skills in projects that in turn contribute to realizing business benefit.

Flexible, resilient, driven and committed; you will exhibit a strong team orientation, with an innately proactive and not reactive approach to work.

Energetic and meticulously organized; you are expected to have impeccable communications skills and be able to balance multiple concurrent and/or conflicting priorities.

Available to work flexible hours between geographies to accommodate cross-time zone collaboration, as well as responding during off-hours to lead decision-making of critical issues is expected.

What else?

• Understand Business Processes & Requirements in-depth and effectively apply them to appropriate technical solutions

• Drive gap-analysis exercises where necessary and develop process flows for to-be state

• Contribute to BU Stakeholder Management and comms during project phases

Education & Qualifications

• Undergraduate degree -- preferred

• PM Diplomas / Certifications -- preferred

• BA Diplomas / Certifications -- preferred

We offer:

● Contract of employment

● Hybrid work model, flexible working hours

● Free access to player.pl and HBO Max

● Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program

● Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives

● training & development: sharing the cost of English lessons, Employee Resource Groups, e-learning platform, sharing sessions with experts, periodic movie shows in the office cinema room

● CSR activities: volunteering, eco & social initiatives

● Casual dress code

● Parking space available for booking

#LI-Hybrid

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.