Job Information
Abbott Technical Service Specialist Diagnostics (Kraków / Katowice) in Warsaw, Poland
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
Competitive salaries, bonus potential and excellent package of benefits (sports' card, life insurance, private medical care, stock purchase plan and many others).
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
For our Abbott Diagnostics Division ADD we are looking for a talented, well-motivated person to join our field support team as a Technical Service Specialist. The position will cover the area of Śląskie province (Katowice and surroundings). We are looking for a person located preferably in Kraków or Katowice.
The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
What You'll do:
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Provide level two service (complex service interventions requiring more than four hours of labor)
Installation of instruments, AbbottLink, and automation
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
Perform basic technical coaching and training for Technical Service Specialist
Required qualifications and background:
Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references
Successful engagement with customers, specifically key stakeholders and lab staff
Excellent product and industry knowledge
Excellent experience and process skills of the business functions service delivery
Excellent communication skills
Very good command of English and Polish is a must
Ability to identify and drive resolution of issues
Technical expert for product line responsibility
Excellent experience in use of analytical tools and software
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com