Job Information
KeenLogic Administrative Assistant in Washington, District Of Columbia
KeenLogic is seeking a Junior Customer Service Representative to join our team on Capitol Hill working within the Customer Service Center’s main storefront location at the U.S. House of Representatives. This is an onsite role Monday through Friday. The hours for this position are 8:30 AM to 5:30 PM. This is a full-time position offering full health benefits, PTO, 401k, and monthly reimbursement for travel.
Background:
The incumbent will be expected to provide consistent front desk coverage and cultivate a positive working environment within the CEC’s main storefront location. The incumbent will also work alongside the First Call team and CEC staff, helping to triage customers and provide seamless customer experiences to Members of Congress, Committees, Leadership and Congressional staff.
Qualifications:
Must be a U.S. Citizen
Must be eligible for a government clearance
Associate degree or certification from an accredited business school, technical school, junior college, or university
Preferred Qualifications:
- Bachelor’s degree
Job Duties:
Provide assistance to walk-in customers as appropriate
Greet visitors and ensure they are treated in a courteous, polite, and professional manner
Provide and project a positive customer-focused professional image in all interactions
Handle incoming calls, answers routine inquiries, and tracks, forwards, and/or takes messages as appropriate
Ensure that adequate phone coverage is maintained during official business hours
Route and track correspondence and technical inquiries to appropriate CAO and/or other House offices
Coordinate with and keep management informed of all relevant workplace issues and initiatives, specific work activities, and policy, procedural, and process initiatives or changes
Plan and coordinate miscellaneous office services, to include the development, implementation, and monitoring of internal practices and procedures necessary for executive office support
Perform other official duties and special projects as assigned by the CAO, Deputy CAO, or Customer Service Director
Required Skills:
Experience providing senior level support, including managing, and organizing information
Knowledge of and ability to establish and maintain administrative processes and provide administrative support
Skill in scheduling and coordination
Ability to analyze and troubleshoot problems and recommend appropriate solutions/changes
Ability to establish effective working relationships with senior staff and other high-ranking officials
Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion
All employees within CAO are expected to demonstrate the following general competencies: accountability, adaptability, collaboration, communication, customer orientation, knowledge of relevant policies, procedures, and processes, priority management, and problem resolution
Ability to be a self-starter and detail oriented
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