Shire Jobs

Director of Operations – Job Description

Position Summary:

Provides overall leadership and guidance to the operational activities of the business with the objective of maximizing growth and profitability as well as day-to-day operations.

Key Duties & Responsibilities:

Management Accountabilities

• Responsible for supporting the ownership and senior management team specifically through strategic and operational planning, guidance ensuring that required infrastructure and support services are in place.

• Lead, supervise and develop market District Managers throughout the business.

• Provide clear direction and structure for operating units by translating business strategy into day to day execution of brand standards.

• Conduct routine gap analysis to identify opportunities and areas of improvement within the assigned network. Present business cases for implementation.

• Accountable for guest satisfaction/loyalty through improved operations.

• Accountable for recruiting, hiring, coaching, developing and assessing the operations team.

• Assist and guide senior management in the development and implementation of the strategic goals of the organization. Apply appropriate business acumen within each market to meet organizational goals.

Organizational Planning

• Advise the ownership of strategic business development and key corporate planning opportunities that relate to and impact the operations of the company.

• Manage operations by directing and coordinating activities consistent with the established goals, objectives and policies.

• Implement programs to ensure attainment of business plan for growth and profit. Key driver in identifying growth opportunities in each marketplace. Create vision, strategy and tactics including sales building through partnerships in and around each restaurant trade area.

• Share market best practices and implement improved processes and management methods to generate higher sales while driving higher ROI and workflow optimization.