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Summary This position is located in the Small Business Administration, Office of Communications and Public Liaison in Washington, DC. Manages complex and major updates to SBA.gov, produces reports on metrics, plans and implements major digital projects while identifying and implementing new web strategies. Responsibilities Monitors Web Support request box and works with contractor team to prioritize requests and implement updates to SBA.gov. Reviews and updates Web content for various programmatic content areas. Makes recommendations and implements recommended approaches using the Drupal Content Management System. Evaluates Web statistics, analyzes trends and compiles reports that include recommendations for site updates, tools, and strategies. Applies high-level project management techniques and best practices to the planning, development and implementation of SBA's Web content development and communications projects. Facilitates individual and group communications with diverse staff members and contractors and takes the lead on managing project-related meetings and follow-up conversations. Works closely with contractor and OCIO content and development teams. Requirements Conditions of Employment Qualifications GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: experience in a communications or marketing department of digital content including Web content, Web design and/or Web tools developed for the agency's primary website, using Drupal content management system (CMS) and Agile project management methodologies; and develops communications standards, requirements and guidelines related to digital and Website content; and thorough understanding of Federal government website standards, policies and requirements pertaining to digital transformation and customer service, 508 accessibility, language translation and branding. This must be clearly reference on your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Arts and Information Series, 1001 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 07/03/2024. Education Education may not be substituted for experience for this position. APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. * If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. * For further information, click on: Foreign Education. Additional Information Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire Career and InterAgency Career Transition Assistance Programs: Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency). You are eligible for CTAP/ICTAP if: 1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF). 2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce. 3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced. 4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment). Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov. Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home). Telework may be available. For information on Telework visit: http://www.telework.gov/ Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.