Job Information
Eliassen Group IT End User Operations Manager (experience managing large teams) in Washington, District Of Columbia
IT End User Operations Manager (experience managing large teams)
Washington, DC
Type: Contract-to-Hire
Category: Delivery Leader
Industry: Government
Reference ID: JN -102024-91317
Date Posted: 11/19/2024
Shortcut: http://careers.eliassen.com/5GH6kN
Description
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Description:
We have an exciting opportunity for anIT End User Operations Managerwith our industry-leading client in Washington, DC.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.
Rate: $70 - $80 / hr. w2
Responsibilities:
The Operations Manager’s key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency.
Experience Requirements:
Experience managing teams of 100+ personnel in end-user environments (i.e., helpdesk, desktop support, etc)
Minimum of 5 years of experience in managing End User Services and Infrastructure Operations teams and technologies.
Help Desk, Exec Help, Enterprise Operations Center, Server, Storage, Cloud, Security, etc
Effective team leadership skills required, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
Ability to work independently and manage multiple demands on time, in a hybrid-environment.
Experience with Enterprise Operations Centers and outage management, Root Cause Analysis.
Ability to coach teams and hold them accountable
Experience in Problem & Incident Management, Ticket Queue Management & Quality
ServiceNow experience is required, must possess the ability to coach teams on how to get effective metrics from the tool
Strong collaboration skills using a solutions and customer-service-oriented approach is required.
Possesses strong business acumen; understands Government contracts and the financial impacts of hiring/resourcing decisions.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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