Job Information
Censeo Consulting Group Regulatory Support Specialist - Consumer Financial Protection Bureau in Washington, District Of Columbia
Regulatory Support Specialist - Consumer Financial Protection Bureau
The Company:
Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.
At Censeo, our award-winning culture means you’ll join a tight-knit community of 80 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects.
The Position:
We are seeking a Regulatory Support Specialist to join Censeo's efforts to centralize and streamline support capacity at the Consumer Financial Protection Bureau. Some examples of responsibilities include:
Triage and troubleshoot customer issues in an organized and timely manner
Meet key performance indicators (KPIs) and service level agreement (SLAs) for exceptional customer experience
Investigate and resolve regulatory compliance issues efficiently, ensuring minimal disruption to operations and maintaining compliance with legal and regulatory standards
Provide strong customer orientation, excellent conflict management, and problem-solving support.
Follow up on completed tasks to ensure end-user satisfaction and acceptance
Track progress against all associated activities and performance measures
Participate in knowledge sharing efforts within project team and across the agency
Manage and prioritize multiple competing tasks to deliver an exceptional customer experience
The Ideal Candidate:
At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what’s printed on your diploma. We believe a successful Regulatory Support Specialist will have:
0-2 years working with Federal or private sector clients
BA/BS from an accredited institution
Proficiency in Microsoft Office (Teams/Outlook/PowerPoint)
Experience with project support and triaging customer issues
Working in a helpdesk environment, including one year of Salesforce support (preferred)
Working in or for a financial Institution (preferred)
Familiarity with regulatory industry (preferred)
Meticulous attention to detail and strong organizational skills
Strong analytical skills to interpret data, identify trends, and provide insights
Exceptional communication skills (written and verbal)
Ability to collaborate with cross-functional teams, including Salesforce administrators and business stakeholders, to resolve complex issues
Ability to troubleshoot and resolve technical issues
Strong time management skills and ability to adapt to changing priorities
Critical thinking to align tasks while mitigate challenges, meeting overall organizational goals
Ability to build a strong degree of trust with the client
The Location:
Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.
The Fine Print:
Expected travel 0-10%; may increase based on business needs
The expected base salary range for this role is $60,000-$85,000
This is an exempt, full-time position
Essential Physical Functions
Sitting: Particularly for sustained periods of time
Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another
Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at: https://www.censeoconsulting.com/about/join-us/.
Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.
Join Our Award-Winning Culture!
Our passion wins awards. But don’t just take it from us…
2023 Vault #9 Best Consulting Firm for Work/Life Balance
2023 Vault #23 Best Consulting Firm for Overall Diversity
2023 Management Consulted #3 Best Boutique Firms in Washington DC
2022 Vault #41 Best Overall Consulting Firm to Work For
2020 Vault #21 Best Boutique Consulting Firm
2019 Ivy Exec #7 Best Boutique Consulting Firm
2018 Consulting Magazine Best Small Firms to Work For
2017 Vault #12 Best Boutique Consulting Firm
2016 Forbes Best Management Consulting Firms in America
2015 Washington Business Journal’s Philanthropy List
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