Shire Jobs

FastTrack Lite Manager - Japanese & English Language

Team: FastTrack Lite (Self Service Team)

Location: REMOTE Position (Managed Service)

Duration: Long term contract that can be renew on a yearly basis.

Must be fluent in Japanese & English

Looking for a technically skilled customer relationship manager with a background in Microsoft 365 (M365). The desired outcomes for this role will focus on directing customers to existing self-services tools and wizards available within FastTrack for the deployment process.

The FastTrack Lite Manager will endeavor to build strong client relationships with customer technology executives and decision makers to initiate and drive business strategy discussions around the self-service tools and wizards to drive adoption to M365.

FastTrack Lite Manager specific responsibilities will include:

• The FastTrack Lite Manager will be influencing customer intent of self-service migration.

• Outreach to customers, positioning the benefits of the M365 suite to introduce the FastTrack self-service tools and wizards

• Direct potential future engineering engagement activities to self-service information and tools.

• Applying knowledge of M365 products to specific customer business needs, and positioning the self-service benefits of the M365 suite to help in solving customer challenges.

• Manage a large portfolio of enterprise customers and become a trusted advisor

• Maintain a high level of data quality and documentation to enable rapid and reliable reporting to all stakeholders

• Uncovering potential customer blockers redirecting them to self-service wizards.

• Direct customers to a solution

• Collect, document, and submit relevant customer and process feedback.

Required skills:

• Problem solving and influencing skills

• Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.

• Cloud adoption competency: Possess the knowledge and personal conviction to articulate why the cloud and Microsoft 365 and/or EM+S in particular is a transformational industry change.

• Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.

• Communication Skills – Spoken and written English (including technical writing). Build trust, drive recommendations, and land priorities across customers, partners, senior executives, and across organizational boundaries. Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

• Core knowledge of M365 workloads: Experience driving cloud-based transformation in enterprises through effective adoption preferred.

• Strong organizational/time management skills and the ability to manage multiple projects simultaneously

• Strong technical leadership, relationship building to create, reinforce, motivate and guide the team and customers.

• Proven ability to work across a “virtual team” that has remote team members and crosses organization boundaries.

• Education: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.

• Experience: 4+ years of Technical Consulting, I.T. Administration, Support, or Microsoft Field experience.

FastTrack Lite Manager

Team: FastTrack Lite (Self Service Team)

Location: REMOTE Position (Managed Service)

Duration: Long term contract that can be renew on a yearly basis.

Looking for a technically skilled customer relationship manager with a background in Microsoft 365 (M365). The desired outcomes for this role will focus on directing customers to existing self-services tools and wizards available within FastTrack for the deployment process.

The FastTrack Lite Manager will endeavor to build strong client relationships with customer technology executives and decision makers to initiate and drive business strategy discussions around the self-service tools and wizards to drive adoption to M365.

FastTrack Lite Manager specific responsibilities will include:

• The FastTrack Lite Manager will be influencing customer intent of self-service migration.

• Outreach to customers, positioning the benefits of the M365 suite to introduce the FastTrack self-service tools and wizards

• Direct potential future engineering engagement activities to self-service information and tools.

• Applying knowledge of M365 products to specific customer business needs, and positioning the self-service benefits of the M365 suite to help in solving customer challenges.

• Manage a large portfolio of enterprise customers and become a trusted advisor

• Maintain a high level of data quality and documentation to enable rapid and reliable reporting to all stakeholders

• Uncovering potential customer blockers redirecting them to self-service wizards.

• Direct customers to a solution

• Collect, document, and submit relevant customer and process feedback.

Required skills:

• Problem solving and influencing skills

• Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.

• Cloud adoption competency: Possess the knowledge and personal conviction to articulate why the cloud and Microsoft 365 and/or EM+S in particular is a transformational industry change.

• Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.

• Communication Skills – Spoken and written English (including technical writing). Build trust, drive recommendations, and land priorities across customers, partners, senior executives, and across organizational boundaries. Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

• Core knowledge of M365 workloads: Experience driving cloud-based transformation in enterprises through effective adoption preferred.

• Strong organizational/time management skills and the ability to manage multiple projects simultaneously

• Strong technical leadership, relationship building to create, reinforce, motivate and guide the team and customers.

• Proven ability to work across a “virtual team” that has remote team members and crosses organization boundaries.

• Education: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.

• Experience: 4+ years of Technical Consulting, I.T. Administration, Support, or Microsoft Field experience.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.