Job Information
CDPHP Customer Service Representative & Delivery Driver in Watervliet, New York
Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance to members throughout New York. The company values people, quality, innovation, and community, and its corporate culture supports those values wholeheartedly. CDPHP is committed to fostering a culture of belonging and takes a wholistic approach to diversity, equity, and inclusion. At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. CDPHP invests in employees who share these values and invites you to be a part of that experience.
The Mobile Customer Service Representative (Mobile Rep) will be the face of ConnectRx and CDPHP and represent our company in a professional manner to achieve excellent customer satisfaction with our patients in the community. The Mobile Rep is a member of the healthcare team and has a key role in the operations of the pharmacy by leading the pharmacy home delivery service. They will deliver to an assigned route within the CDPHP service region. The Mobile Rep will be responsible for assuring all packages are reviewed, prepared, and divided properly, and will coordinate with the pharmacist and technician team on any specific needs of the patient. The Mobile Rep shall demonstrate safe driving skills at all times, as well as effective time management, attention to detail and strong communication skills.
Qualifications:
Minimum three (3) years of customer service experience in a professional setting required.
Minimum one (1) year of delivery experience, including planning routes, organizing items to be delivered and driving daily to multiple locations in a variety of traffic and/or weather conditions strongly preferred.
Customer service experience in healthcare, pharmacy, or related field preferred.
Experience with Microsoft Office, including Word, Excel, Outlook is strongly preferred.
Experience with maintaining databases, routing application software or other similar systems or applications required.
Demonstrated ability to provide excellent customer service and develop relationships both internally and externally.
Demonstrated ability to pro-actively identify problems, as well as recommend and/or implement effective solutions.
Demonstrated ability to work with and maintain confidential information.
Excellent verbal and written communication skills.
Must be detail oriented with strong organization skills.
Flexibility to adapt to a changing and fast-paced environment.
Ability to work varying schedules between the hours of 8am to 7pm. Schedule may include Saturdays.
When working onsite, position requires long periods of standing and significant walking.
Ability to meet all requirements to drive a CDPHP company vehicle, including a motor vehicle background check.
All applicants are required to submit to a screen for the illegal use of drugs.
CDPHP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. In addition to cash compensation, CDPHP employees may be eligible for an incentive payment, a discretionary cash reward based on employee and company performance. Some roles may also be eligible for overtime pay.
CDPHP compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes award-winning health care coverage, health care dollars, a generous paid time off allowance, employee assistance programs, flexible work environment, and much more. Learn about all CDPHP employee benefits at https://www.cdphp.com/about-us/jobs/benefits .
As an Equal Opportunity / Affirmative Action Employer, CDPHP will not discriminate in its employment practices on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, protected veterans status, or any other characteristics protected under applicable law. To that end, all qualified applicants will receive consideration for employment without regard to any such protected status.
CDPHP and its family of companies include subsidiaries Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRx Services, LLC.