Job Information
Cummins Inc. Service Advisor in Wedgefield, Australia
Service Advisor
Description
Competitive Annual Salary Annual Bonus Benefits
8/6 roster – FIFO from Perth or residential in Port Hedland
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We are looking for a talented Service Advisor to join our Port Hedland branch. Reporting to the Branch Manager, the service advisor will provide world-class service to our major mining, automotive, and power generation customers in the Port Hedland and Kimberley Region. We are looking for a talented Service Advisor to join our Port Hedland branch. Reporting to the Branch Manager, the service advisor will provide world-class service to our major mining, automotive, and power generation customers in the Port Hedland and Kimberley Region. In this role, you will make an impact in the following ways:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
Employ exceptional knowledge of Cummins products in order to advise and recommend to customers
Working closely with our Service Technicians and Branch Service Management teams.
Dealing with customer queries, finding resolutions
Multitasking a variety of tasks and meeting deadlines
Ensuring the highest levels of safety and customer service
Diagnose customer complaints and develop troubleshooting plan
To be successful in this role you will need the following:
Industry experience
Understanding of the Quickserve process
Experience with warranty processing
Mechanically minded with strong problem-solving skills
Excellent verbal and written communication skills
The ability to work individually or as part of a team
Computer literacy (Word, Excel, Outlook) and technical aptitude and system savvy
Ability to build strong customer relationships and delivering customer centric solutions
Personal commitment to HSE and leading interdependent safety culture
Compensation and Benefits
8/6 Roster - Wednesday to Wednesday
Competitive annual salary
Location Allowance
Safety equipment / PPE provided
Uniforms provided
Comprehensive Cummins product training provided
Income Protection continuance insurance
Discounts with select private health insurance, PC software/hardware and a range of vehicles
Annual remuneration review
Participation in an annual variable compensation (bonus) program
A range of personal and professional benefits
Onsite parking
Employee Assistance Program available to employees
Paid Parental leave (Conditions apply)
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
“We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://au.work180.co/employers/cummins-australia) to check out our Benefits”
Job SERVICE
Primary Location Australia-Western Australia-Port Hedland-Australia, Wedgefield, Port Hedland BR 555
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 14, 2024, 2:24:37 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 24000529