Shire Jobs

Customer Service Representative

The Position :

PackSmart is a growing packaging equipment and supply company seeking a dedicated Customer Service Representative to bolster our dynamic sales team. The ideal candidate should possess a minimum of 1 year of customer service experience in a B2B environment. Starting compensation ranges from $19 to $25 per hour, commensurate with experience.

The Company:  

PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies.  Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.

Core Values:

• Willing to Learn & Adapt

• Positive & Engaging

• Finds a Better Way

• Collaborative

• Do What’s Right

  We are seeking candidates who embody these core values daily, challenging the status quo and proposing more efficient ways to excel in their roles.

  Overview of the Role:

  As a Customer Service Representative, you will play a pivotal role in supporting our sales team by processing orders, tracking shipments, addressing customer inquiries, and collaborating on various projects to achieve company goals.

  Requirements:

• Ability to multitask and prioritize effectively

• Excellent verbal and written communication skills

• Proficiency in Microsoft Products (Word, Excel, Outlook)

• 1+ years of experience in B2B customer service

• Knowledge of CRM-related applications (experience with Zoho is a plus)

• Knowledge of Microsoft Dynamics NAV is advantageous

• Exceptional attention to detail and relationship-building skills

  Responsibilities:

• Process orders and follow up with customers on expected deliveries

• Track shipments and provide timely updates to customers

• Answer phones and address customer inquiries professionally

• Confirm current pricing and assist with product sourcing when needed

• Set up and train new customers on E-commerce

• Collaborate with the Sales Team on various projects

  Benefits:

  Our employees are critical to our overall success.  We are dedicated to investing in their future by providing:

• Excellent career growth opportunities

• Flexible in-office and telecommuting schedules (Hybrid model available for employees with their own computer equipment and working in the office a minimum of 2 days/week)

• Business casual work environment

• Health, dental, and vision insurance plans

• Life insurance

• Employee Assistance Program (EAP)

• 401(k) plan with discretionary matching

• Paid holidays, vacations, personal, and sick days

• Educational opportunities (4,000+ training courses)

• Work-life integration

• Core value recognition program

• IPOD - interdepartmental communication, team building, and employee events

  To Apply:

  Respond to this opportunity at PackSmart Careers (https://www.packsmart.com/careers-at-packsmart) .

  PackSmart is an Equal Opportunity Employer. We consider all applicants and employees eligible for employment without regard to race, marital or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, and/or any other characteristic protected by law.

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