Shire Jobs

The Position: PackSmart is a growing packaging equipment and supply company looking to add a Service Associate to support our team. The ideal candidate would have a one-year certificate from college or technical school or three to six months of related experience and/or training. This position would act as a liaison between our service and sales/finance teams. The Service Associate assists in managing logistics of service technicians and repair calls to maximize efficiency. Starting compensation is $20-24/hour commensurate with experience.

The Company: PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system – the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.

Core Values:

• Willing to Learn & Adapt

•  Positive & Engaging

• Finds a Better Way

• Collaborative

• Do What’s Right

Requirements:

• Must be willing to travel to our West Chicago location

• Must be able to multi-task and prioritize

• Must be able to adapt to changes in the work environment

• Excellent verbal and written communication skills

• Knowledge of Microsoft Products (i.e. Word, Excel, Outlook)

• Ability to work in challenging and time-sensitive situations

• Must be able to problem solve

• Excellent Attention to Detail, Organized and Analytical

• Energetic, Positive Attitude, Team-Orientated, Self-Starter who can work alone and collaboratively to achieve team goals

Responsibilities:

• Responsible for timely and appropriate management of service department email account

• Work with Service Manager to schedule service calls, demos, installations and log into tracker

• Sources parts and prepare proposals/quotes for customers/prospects

• Creates New Item #’s in ERP as required

• Work with Customer Service team to quote and ship drop ship parts orders

• Controls Parts Inventory; receive shipments physically and into ERP

• Primary backup for Order Entry/Tracking/Invoicing: Machinery, Parts, Service Orders

• Works with Operations department to track leased assets

• Ability to manage urgent service requests/projects

• Provides additional support as needed where a staffing shortage exists

• Finds cost saving measures by streamlining processes and overseeing consistently accurate pricing

• Strives for customer satisfaction by responding promptly to all requests

Benefits: Our employees are critical to our overall success. We are dedicated to investing in their future by providing:

• Excellent career opportunity

• Business Casual Work Environment

• Employee Assistance Program (EAP)

• Medical, Dental, Vision Insurance

• Paid Vacations, Personal, and Sick days

• Education (4,000+ training courses)

• ·Excellent work-life integration

• Core Value Recognition Program

• IPOD – interdepartmental communication, team building, and employee events

PackSmart is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.

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