Job Information
Olympus Corporation of the Americas Senior Manager, Global Business Process in Westborough, Massachusetts
Working Location: MASSACHUSETTS, WESTBOROUGH
Workplace Flexibility: Hybrid
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .
**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.
Job Description
The Senior Manager, Global Business Process will implement and manage the Global Business Processes, including compliance and continuous improvement for the Olympus Medical Divisions (Therapeutics Solutions Division (TSD) and Endoscopic Solutions Division (ESD)). This includes developing, implementing, and coordinating necessary business processes for Product Development, Technology Development and Research, and Sustaining projects, creating tools, templates, documentation, and training to drive skill sets and capabilities. This includes providing systems administration and end user support for all the business process training initiatives through various Learning Management Systems (LMS) and any other training system managed within the regions. In this role they will work across multiple levels of the organization from the Portfolio Management Team, regional PMO’s, Program / Project Managers, Functional Managers and Core Team Members
Job Duties
Accountable for driving rigor, discipline, value, and sustainability in business processes in order to influence a culture of accountability for the development of high-quality products and achievement of business results.
Specific responsibilities include:
Drive business process compliance, improvements, and sustainability:
Drives compliance to the GPMO Business Review Deliverables (BRD) standards, enabling tools and organizational capabilities.
Creates training materials and provides business process training to rPMOs, Project Managers and Core Team Members, PDP Members, Functional Managers and BRD Review Members.
Provides coaching and mentoring for NPD team members in the execution of the BRDs for Pre-PD and PDPs to substantiate a viable business case including, but not limited to, identification of customer needs, market model, revenue forecasts, developing value propositions and global launch playbooks and evidence generation plans, etc.
Supports Continuous Improvement of business processes by reviewing feedback, prioritizing improvement opportunities and collaborating cross functionally to make identified improvements.
Captures and disseminates through training business process related ‘lessons learned’; benchmarks industry and shares best practices for continuous improvement and advises on adoption of those innovations as necessary including new tools and electronic systems.
Coaches and mentors Project Managers, Core Team Members, Functional Managers, Leadership Team members and Project Approval Board on business process execution, behaviors, and competencies.
Ensures maintenance of GPMO documentation and communication of GPMO business process best practices (e.g. SharePoint, structured BRD’s documentation, etc.)
Maintains / creates training documentation such as, quick reference guides, templates, guidance, on-boarding packages, and reference materials as needed.
Collaborates with global stakeholders to develop training profiles and manage training assignments.
Collaborates with regional Learning Technologies teams to assign and monitor training courses administered via the learning management system (LMS)
Ensures Medical Division new hires and re-hires have a training plan as required for their role
Other Essential Duties as directed to support the Portfolio Management team.
Job Qualifications
Required:
Bachelor’s Degree in Marketing, Business Administration, or Technical Field. Equivalent job-related experience and knowledge in new product development will be considered.
Minimum of 10 years work experience.
Minimum of 5 years of experience in the medical device field.
Minimum of 3 years of successful demonstrated experience working on new product development (any function).
Position requires between 10 to 20% domestic and international travel.
This position will collaborate globally and will be required to attend meetings in the global meeting corridor (US-EU-JP).
Preferred:
Demonstrated planning and organizational skills with background and experience on project management principles / business case development, practices, techniques and tools.
Must be able to work independently and be self-motivated with a strong sense of urgency and drive for results.
Effective at dealing with change and ambiguity as business needs shift, demonstrating flexibility while ensuring compliance and managing stress well.
Excellent verbal and written communication skills and comfortable and adaptable presenting to different audiences and levels of the organization.
Strong leadership skills and the ability to operate effectively in a team environment.
Group facilitation, mediation, and conflict resolution skills.
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
Expert level of Microsoft Project and proficient in Excel, Power Point, Visio, and Word.
Experience working in a global organization across multiple cultures is a plus.
Training and instructional design experience is highly desirable.
Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:
Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**
Connected Culture you can embrace:
Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Diversity Equity & Inclusion Initiatives including Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
*US Only
**Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Applicants with Disabilities:
As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Research and Development